University Dental Associates Interchange

University Dental Associates Interchange, located at 801 Jones Franklin Rd #150, Raleigh, NC 27606, USA, presents a mixed picture of dental care based on customer reviews. While some patients have had positive experiences, others have reported significant issues with the practice.

On the positive side, hygienist Mina is highly praised for her exceptional care and dedication. Patients describe her as the best hygienist they have ever had, noting her thoroughness, caring nature, and informative approach to oral health. Mina's ability to create a relaxed and comfortable environment is particularly appreciated. However, there are significant concerns regarding the front desk staff and billing practices. Several patients have reported rude and condescending behavior, particularly from staff members like Keisha. One patient described a frustrating experience trying to resolve billing discrepancies, including unreturned calls and dismissive behavior. The patient, an insurance specialist with over 30 years of experience, expressed disappointment and concern over the practice's handling of billing issues and communication. The lack of responsiveness and professionalism in addressing billing concerns is a recurring theme in negative reviews.

Key features of University Dental Associates Interchange include:

• Exceptional Hygienist: Mina is highly praised for her thorough and caring approach.
• Positive Hygienist Experience: Patients feel relaxed and well-informed during cleanings.
• Concerns Regarding Front Desk Staff: Reports of rude and condescending behavior.
• Billing Issues: Complaints about unresolved billing discrepancies and poor communication.
• Mixed Patient Experiences: Varies significantly between positive hygienist experiences and negative front desk/billing interactions.

Patient reviews reveal a stark contrast in experiences at University Dental Associates Interchange. While hygienist Mina receives high praise, the practice faces significant criticism for its front desk staff and billing practices. Prospective patients should be aware of these mixed reviews and consider them when making a decision.

For inquiries or to schedule an appointment, please contact University Dental Associates Interchange at (919) 852-0403 or +1 919-852-0403.