United Dental Centers of Merrillville

Welcome to United Dental Centers of Merrillville, located at 5655 Harrison St, Merrillville, IN 46410, USA. This practice provides a range of dental services.

Based on customer reviews, United Dental Centers of Merrillville has received significant negative feedback, primarily concerning financial practices and customer service. Patients have reported issues with:

• Demands for missed appointment fees under questionable circumstances, such as when insurance lapses were not communicated in advance.
• Perceived focus on maximizing financial gain over patient care.
• Rude and unprofessional behavior from the office manager, Wanda, including incorrect insurance submissions and difficulty in communication.
• A cold and unwelcoming atmosphere.
• Rushed appointments with the dentist, Kenneth Fried, leaving patients feeling unheard.

However, there is positive feedback for the hygienist, Lisa, who is described as patient, kind, and thorough. This suggests that while there are systemic issues, some staff members are dedicated to providing good patient care.

Key points from customer feedback include:

• Significant concerns about financial practices, particularly regarding missed appointment fees and insurance issues.
• Negative experiences with the office manager, Wanda, who is described as rude and unhelpful.
• Rushed and impersonal appointments with the dentist, Kenneth Fried.
• Positive feedback for the hygienist, Lisa, who is praised for her professionalism and kindness.
• Overall negative perception of the staff and atmosphere.

Potential patients should be aware of the reported issues with financial practices and customer service. It is advisable to thoroughly discuss payment and insurance procedures before receiving treatment. Patients should also be prepared for potential communication challenges with the office manager. If you are seeking a dental hygienist, Lisa is noted to give good care. Find them on the Theme Park Directory for local services.

For appointments or inquiries, please call (219) 980-4900 or +1 219-980-4900.