United Dental Centers of Merrillville

Don't waste your time going to this dentist, they are only interested in getting as much money as they can no matter what the situation is. In this particular situation the office manager called me because they wanted to charge a missed appointment fee. I was called the day of the appointment and told the insurance had lapsed and I would need to pay $600 dollars for the appointment. I told them I was not sent any notification that the insurance lapsed so the missed appointment was not my fault. If the insurance was active I would have made the appointment. She told me they can't make up for lost time because they could not get another patient in the chair because of my missed appointment. I told her it's not my fault. She told me if I wanted to return to their office I would need to pay the missed appointment fee. I told her I would not be returning to them. Why would I return to an office when the office manager had the audacity to call me and tell me they were going to charge me a missed appointment fee when I confirmed I would be at the appointment. When I confirmed my appointment, if there were issues it should have been resolved before the day of the appointment. This office is only interested in getting money any way they can. Do yourself a favor and patronize a dentist who is interested in the fair treatment of their patients instead of trying to collect a missed appointment fee under any circumstance. As if the only person time that is valuable is the dentist. If those assigned to make decisions on behalf of the dentist decide the nature of all the circumstances involved don't constitute a waiver of what is considered a missed appointment, then the office deserves bad reviews and missed opportunities to gain more business.

I wouldn’t recommend this place to anyone. The staff and atmosphere is so cold. The dentist, Kenneth Fried rushed in and out of the room, I didn’t even have enough time to ask all the questions I wanted! The worst person to encounter at this location is the office manager Wanda, she extremely rude and do not know how to talk to ppl. She purposely submitted a PA to my insurance incorrectly which caused it to be denied. She talks tough on the phone but never available to speak face to face. The only person that was genuine and polite was the hygienist Lisa. Lisa was patient, kind, and thorough at doing her job. Thank you Lisa!

My first and only visit to this location now the staff was excellent the service was excellent but the dentist need a course in etiquette and empathy. I was disappointed in the things he said to my wife which was I could do it but I don’t want to take a loss. And how can you talk to patients while standing in the doorway? Why is the only option is to pull all your teeth without providing a solution for some type of replacement? And pulling wisdom teeth when they aren’t bothering a person. So it seems this dentist only cares about money and not the patients.

Dr David Fried did a great job when I went in for my zoom whitening. He was very compassionate and was helpful in explaining the procedure. His assistant Vanessa was also very professional and made sure that I was comfortable throughout the procedure. I would definitely recommend his office

Dr. Fried is a great dentist! I highly recommend him, and his office. My children also see him. He does a great job with their teeth as well. The staff are all very friendly and helpful.