TLC Dentistry
Dental ClinicCaliforniaLos Angeles CountyCity of IndustrySouth Hacienda Boulevard
161 S Hacienda Blvd, City of Industry, CA 91745, USA
4.0
Upon scheduling an appointment as a first time patient I was informed to call incase I was not able tot attend my dentis appointment. I wasn’t able to attend and I missed my appointment and I did call to try and reschedule upon trying to rescheduled I was informed I owed a 70$ fee for missed appointments total of 140$ since it was for both me and my child. The staff that answered the called the first time was very very professional and not rude at all by the way you are very very kind and helpful but upon transferring me to the office manager I kindly explained the situation and before I was able to finish explaining to him that I was not informed of the 70$ cancellation fee they charged he rudely cut me off and proceeded with telling me that all his staff is trained to inform the patients that there is a fee for cancelling an appointment and even though i tried to explain to the “office Manager” which by the way I don’t understand how an office manager can rudely go back and forth with the patient. Maybe you should do your job better and train the staff properly correctly to actually do their job right and Inform the patients of all this information instead of trying to tell a patient that what they are saying isn’t accurate. First off you didn’t scheduled me & when I did schedule my appointment I was informed that I still had to receive a confirmation text for the appointment that it wasn’t completed and set yet. So no your staff didn’t inform me of the 70$ fee because if I would’ve been informed I wouldn’t have schedule it 70$ for a missed appointment are you kidding me who takes advantage like that. As a first time patient no paperwork was signed by me agreeing to any of these terms or conditions nor did I receive anything informing me of any of this. You’re very lucky I didn’t get your name other wise I would’ve blasted you on this review. I’m an office manager myself in the medical field and from one office manager to the other you rudely threatening me to pay or be sent to collections was very unprofessional and unnecessary. TLC will definitely be getting no good review from me and since first impressions are everything you will not be getting any referrals either. You should really consider replacing that office manager with someone who does know how to speak to patients. I will also be contacting my insurance to make a complain and send out an appeal and grievance not only for your lack of missed informetiond but for you being rude and threatening me to send me to collections if not paid. SMH Screen shot of them informing me of the 70$ missed appointment fee via phon for the very first time. Prior to this voicemail I had no clue what they were charging because of the lack of information but he person who scheduled me.
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Overview
Hours
TLC Dentistry Introduce
Welcome to TLC Dentistry, a highly recommended dental service featured in the Theme Park Directory. Located at 161 S Hacienda Blvd, City of Industry, CA 91745, USA, TLC Dentistry is dedicated to providing caring and gentle dental excellence to the City of Industry community.
You can reach them by phone at (626) 968-9601 or mobile at +1 626-968-9601.
TLC Dentistry, under the direction of Dr. Maanavi, is known for its caring and gentle approach to dental care. Patients consistently praise Dr. Maanavi for her exceptional care, expertise, and genuine concern for their well-being. She is described as one of the most caring and experienced dentists, taking her time with each patient and providing honest, expert recommendations. Dr. Maanavi is also recognized for her informative approach, explaining everything in detail and guiding patients through their dental needs. What sets her apart is her dedication to follow-up care, checking in on patients after procedures to ensure their comfort. The practice is also praised for its smooth scheduling process, accommodating staff, and punctuality. The staff is consistently described as nice and helpful, creating a welcoming and comfortable environment, especially for patients with dental anxiety. TLC Dentistry is highly recommended for anyone seeking caring, gentle, and exceptional dental care.
Here's what some patients have said:
- "I was referred to TLC Dentistry by a friend, and I’ve completed three sessions so far.I’m definitely someone who does not enjoy going to the dentist but the employees here might actually change my perspective on it. The experience has been exceptional from start to finish. The scheduling process was smooth, and they are incredibly accommodating and always on time. Dr. Maanavi is, without a doubt, one of the most caring and experienced dentists I have ever visited. She takes her time with each patient, providing honest and expert recommendations. I appreciate how informative she is, explaining everything in detail and guiding me through all my dental needs to ensure the best care possible. What truly sets Dr. Maanavi and TLC apart is her genuine care for her patients. She even follows up after procedures to check in and make sure everything is going well. It’s rare to find a dentist so dedicated to ensuring you’re not in need of anything, even after the appointment is over. I highly recommend TLC Dentistry for anyone looking for outstanding dental care!"
- "The dentist was very gentle. I have bad anxiety about dentists well she put my mind at ease. The staff was also very nice and helpful. I recommend this dentist to everyone they go above and beyond"
TLC Dentistry offers a range of caring and gentle dental services in a comfortable and patient-focused environment, making it a highly recommended choice for dental care in City of Industry.
TLC Dentistry Photos
TLC Dentistry Location
TLC Dentistry
161 S Hacienda Blvd, City of Industry, CA 91745, USA
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Upon scheduling an appointment as a first time patient I was informed to call incase I was not able tot attend my dentis appointment. I wasn’t able to attend and I missed my appointment and I did call to try and reschedule upon trying to rescheduled I was informed I owed a 70$ fee for missed appointments total of 140$ since it was for both me and my child. The staff that answered the called the first time was very very professional and not rude at all by the way you are very very kind and helpful but upon transferring me to the office manager I kindly explained the situation and before I was able to finish explaining to him that I was not informed of the 70$ cancellation fee they charged he rudely cut me off and proceeded with telling me that all his staff is trained to inform the patients that there is a fee for cancelling an appointment and even though i tried to explain to the “office Manager” which by the way I don’t understand how an office manager can rudely go back and forth with the patient. Maybe you should do your job better and train the staff properly correctly to actually do their job right and Inform the patients of all this information instead of trying to tell a patient that what they are saying isn’t accurate. First off you didn’t scheduled me & when I did schedule my appointment I was informed that I still had to receive a confirmation text for the appointment that it wasn’t completed and set yet. So no your staff didn’t inform me of the 70$ fee because if I would’ve been informed I wouldn’t have schedule it 70$ for a missed appointment are you kidding me who takes advantage like that. As a first time patient no paperwork was signed by me agreeing to any of these terms or conditions nor did I receive anything informing me of any of this. You’re very lucky I didn’t get your name other wise I would’ve blasted you on this review. I’m an office manager myself in the medical field and from one office manager to the other you rudely threatening me to pay or be sent to collections was very unprofessional and unnecessary. TLC will definitely be getting no good review from me and since first impressions are everything you will not be getting any referrals either. You should really consider replacing that office manager with someone who does know how to speak to patients. I will also be contacting my insurance to make a complain and send out an appeal and grievance not only for your lack of missed informetiond but for you being rude and threatening me to send me to collections if not paid. SMH Screen shot of them informing me of the 70$ missed appointment fee via phon for the very first time. Prior to this voicemail I had no clue what they were charging because of the lack of information but he person who scheduled me.
Nov 27, 2024 · Michelle RamirezOwn a dental office or found incorrect details?
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