Steven W. Hamrick DMD
Dental ClinicNorth CarolinaWake CountyRaleighNorth RaleighFalls of Neuse Road
7501 Falls of Neuse Rd #100, Raleigh, NC 27615, USA
3.0
Bad experience all the way around. I paid for a complete cleaning by Stephanie the hygienist and I received a partial cleaning. I received hundreds of cleanings in my life but never received a partial cleaning. She said that since I didn't do the Cavatron (spelling?) cleaning she ran out of time. When I set the appointment, no one ever said "You'll only get a partial cleaning if you don't do the Cavatron cleaning". Stephanie I thought was also unfriendly at the beginning of the appointment. She did become more friendly as the cleaning took place. Not sure what that was all about. Dr. Whitley the dentist, sold me on getting a procedure previous to this cleaning, to tighten up a space of 8 at a back tooth. The rest of my teeth are much better (just that one area from maybe a wisdom tooth removal many years ago they said). He said he could probably get it to a 3. After the procedure and once he was paid, he changed his tune to "you may lose the tooth down the road". He is a nice guy but I thought I was deceived somewhat. Then Teresa in billing took several months to correctly file for my insurance even though I kept telling her she is sending the claim to the wrong address. The office does not participate in insurance but out of courtesy they will file the paperwork and I appreciate that. However, I really felt that Teresa just didn't care at all and so never gave my claim which is very important to me any importance what so ever. Teresa also will never return a call. I had to always inform Susanne (Treatment Coordinator, who is very good at her job and always helped me) that Teresa won't return calls. The only way I found to get Teresa to return a call was to inform Susanne who would see to it that she would return the call. What a nightmare.
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Overview
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Steven W. Hamrick DMD Introduce
Steven W. Hamrick DMD is a periodontal practice located at 7501 Falls of Neuse Rd #100, Raleigh, NC 27615, USA. They can be reached by phone at (919) 846-2480 or +1 919-846-2480.
Based on customer reviews, Steven W. Hamrick DMD has received mixed feedback. While some patients have reported fantastic experiences with excellent surgical outcomes, others have expressed concerns about patient communication and post-operative care.
Positive reviews highlight Dr. Hamrick's warmth, patience, and excellent bedside manner. Patients have been impressed by his ability to put them at ease, particularly during procedures like gum grafts. The office is described as lovely, modern, and spotless, equipped with high-tech equipment. The use of nitrous oxide is also praised for creating a comfortable and anxiety-free experience.
Patients have reported successful surgical outcomes, with minimal pain and quick recovery times. Dr. Hamrick is highly recommended by some for procedures like free gingival gum grafts, with patients considering him the "crème de la crème" of periodontists in the area.
However, negative reviews raise concerns about Dr. Hamrick's communication and responsiveness. One patient reported that their pain was dismissed as psychological and that their concerns were not adequately addressed, leading to post-operative complications. They also expressed frustration with the lack of response when requesting their medical records and sought a refund for further corrective surgeries.
Key points highlighted by patients include:
- Positive experiences with excellent surgical outcomes, particularly gum grafts.
- Warm, patient, and excellent bedside manner.
- Modern, spotless office with high-tech equipment.
- Effective use of nitrous oxide for anxiety relief.
- Concerns about dismissive attitude towards patient pain and concerns.
- Frustration with lack of communication and responsiveness regarding medical records and post-operative care.
Potential patients should be aware of the mixed reviews and consider both the positive and negative feedback when making a decision. While Dr. Hamrick is praised for his surgical skills and patient comfort during procedures, potential patients should ensure clear communication and address any concerns promptly. It is also advised to document all communications and requests for medical records.
Steven W. Hamrick DMD Photos
Steven W. Hamrick DMD Location
Steven W. Hamrick DMD
7501 Falls of Neuse Rd #100, Raleigh, NC 27615, USA
Get directionsReviews
Bad experience all the way around. I paid for a complete cleaning by Stephanie the hygienist and I received a partial cleaning. I received hundreds of cleanings in my life but never received a partial cleaning. She said that since I didn't do the Cavatron (spelling?) cleaning she ran out of time. When I set the appointment, no one ever said "You'll only get a partial cleaning if you don't do the Cavatron cleaning". Stephanie I thought was also unfriendly at the beginning of the appointment. She did become more friendly as the cleaning took place. Not sure what that was all about. Dr. Whitley the dentist, sold me on getting a procedure previous to this cleaning, to tighten up a space of 8 at a back tooth. The rest of my teeth are much better (just that one area from maybe a wisdom tooth removal many years ago they said). He said he could probably get it to a 3. After the procedure and once he was paid, he changed his tune to "you may lose the tooth down the road". He is a nice guy but I thought I was deceived somewhat. Then Teresa in billing took several months to correctly file for my insurance even though I kept telling her she is sending the claim to the wrong address. The office does not participate in insurance but out of courtesy they will file the paperwork and I appreciate that. However, I really felt that Teresa just didn't care at all and so never gave my claim which is very important to me any importance what so ever. Teresa also will never return a call. I had to always inform Susanne (Treatment Coordinator, who is very good at her job and always helped me) that Teresa won't return calls. The only way I found to get Teresa to return a call was to inform Susanne who would see to it that she would return the call. What a nightmare.
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