Smile Center

Welcome to Smile Center, located at 5399 Orange Ave, Long Beach, CA 90805, USA. As a dental service listed in the Theme Park Directory, Smile Center has received mixed reviews concerning its customer service and insurance handling.

You can contact Smile Center at (562) 422-1000 or +1 562-422-1000.

Patient reviews present contrasting experiences. One patient expressed satisfaction with Dr. Castellon and the staff, specifically mentioning Jessica, Lupe, Lynn, Monica, and Candice, for their helpfulness, professionalism, and cordiality. They highly recommended the treatments provided.

However, another patient reported a negative experience, primarily concerning the customer service provided by a staff member named Ariel. They described Ariel as super rude and uncooperative, preventing them from communicating effectively. The patient also raised concerns about the handling of their root canal procedure and insurance claim. They claimed that the office proceeded with treatment without proper insurance authorization, leading to a cancellation and subsequent delays. The patient also accused the office of not submitting the insurance claim in a timely manner, and stated that they had to intervene to get the status of the claim. They also believed that the office was more concerned with payment than patient care.

The patient further stated that the office only contacted them after they posted a negative review, indicating that this was the only way to get the owner’s attention. They also expressed dissatisfaction with the office’s handling of the situation and accused them of fraud and taking advantage of people.

Key points from patient reviews:

• Positive feedback for Dr. Castellon and some staff members for helpfulness and professionalism.
• Negative feedback regarding customer service, specifically from a staff member named Ariel.
• Concerns about improper insurance authorization and delays in processing claims.
• Accusations of fraud and prioritizing payment over patient care.
• Office responsiveness primarily triggered by negative reviews.

Prospective patients should be aware of the mixed reviews regarding customer service and insurance handling at Smile Center. While some patients have had positive experiences with Dr. Castellon and certain staff members, others have reported significant issues with communication and insurance processing. It is recommended that potential patients carefully verify insurance details and expectations before proceeding with treatment.