Simply Smiles

This was my first visit and I think I found my forever dentist! This place is amazing and very thorough. I loved my hygienist, I didn’t catch her name but before and after each step she explained in detail and why she was doing it. I didn’t even have to ask for any explanations cause she did answered all my questions before I had to ask. I opted out of the tooth polishing but my teeth have never felt cleaner! ☺️

I had a very disappointing experience with Simply Smiles Auburn. I did try to give feedback privately, but nobody reached out. Overall, seems like there would be some benefit to the team focusing on client dignity/treating the whole client. I was called by the wrong name by both the assistant and the hygienist, for the duration of my appointment and after clarifying my name. Dr. Padilla only called me “honey” or other pet names, and did not introduce herself. Since she was not wearing a badge, I had no idea she was the dentist until she had already finished seeing me. Therefore I was unable to ask her questions and bring up concerns. The hygienist was running late, which is no big deal but then the dentist came in prior to her visit, didn’t introduce herself, and I wasn’t expecting to see her at that time. When I asked for the numbing gel for my cleaning, which I’ve always received with no issue, I was told “well you shouldn’t need that just for a cleaning,” which felt very judgemental. I still received this, from the hygienist. While the hygienist and the dentist mapped my teeth, they did not even briefly explain the procedure beforehand. Dr. Padilla told the hygienist that she saw a shadow on one of my teeth, when I asked what that was she said “oh I wasn’t talking to you honey I was just telling ”. I pushed that I would like to know if there was something noteworthy about a tooth and got no real response. I was told “it’s just a word we use in dentistry.” No other explanation. Overall, I felt like basic pillars of patient care were missed like introducing yourself, acknowledging your patient, and calling someone the correct name.

Everyone at the office is very kind and helpful. They check in on their patients often and make sure you are comfortable throught the process.

Dr. Padilla and her staff were great! My daughter is a new patient who has a lot of fears. She was treated very well and all of her questions (big and small) were answered. Our appointment was on Friday and are able to get a second appointment scheduled for Monday! We are very pleased.

I can not say enough good things about the staff and practice! Dr.Padilla is absolutely amazing and genuinely cares! I have avoided the dentist for many years and every time I would go to one they would just try and sell me expensive implants or to just pull the teeth out. She always does her best to save your teeth and give you the most affordable option. She also never judges you like others I’ve been to who shame you and make rude comments. I have recommended to all my family to come here and started bringing my kids and husband here now also! I really appreciate the entire staff, Dawn at the front desk is so helpful always. The dental hygienist and assistants are always great too! If I could give more stars I would!