Schaack Family Dentistry

Schaack Family Dentistry is a dental practice located at 6005 Mt Rushmore Rd, Rapid City, SD 57701, USA. They can be reached by phone at (605) 716-5444 or +1 605-716-5444.

Based on customer reviews, Schaack Family Dentistry offers general and family dental services and has received mixed feedback. While some patients have praised the friendly and detail-oriented staff and modern facility, others have raised concerns about billing practices and customer service.

Patients have complimented the architectural design of the building and the friendly, detail-oriented, and thorough approach of the staff. The practice is noted for its proactive approach to patient care, as demonstrated by their willingness to address issues like voids in dental sealants without hesitation. Patients have also appreciated the educational approach to dental health, receiving more detailed information than the typical brushing and flossing advice.

However, concerns have been raised regarding billing practices and customer service. One patient reported receiving a bill without a specified due date and being charged a late fee. When they inquired about the lack of a due date, they received a dismissive response from the front desk, indicating a lack of professionalism and tact.

This inconsistency in customer service has led to some patients expressing a reluctance to return to the practice.

Key points highlighted by patients include:

• Friendly, detail-oriented, and thorough staff.
• Modern and architecturally appealing building.
• Proactive approach to patient care, such as addressing sealant voids.
• Educational approach to dental health.
• Concerns about billing practices, including lack of due dates and late fees.
• Inconsistent customer service and unprofessional front desk interactions.

Potential patients should be aware of the mixed reviews regarding Schaack Family Dentistry. While the practice offers a modern facility and a friendly, detail-oriented staff, there are concerns about billing practices and customer service. It is recommended to clarify billing procedures and expectations before proceeding with treatment.