Ryerson Smiles

The staff were nice at first, then they changed their customer service once they wanted ne to pay a vipat out of pocket of $150. I did not have to pay. My dental was fully covered, but the staff did not run my insurance, before they gave me the service. They are in network with my provider, my insurance contacted them ahead of time to ask if they can take me. Everything changed, after I got there. To stop their harassment, while I was suffering in pain, I payed out of pocket, only to get a call that my insurance did pay. Foer over 6 months now, they still have not reimbursed my money. They took it faster than they wil give it back, and Still no call from their office about how I was treated. This was the worst first visit to a dental office I have ever had! Had they made sure to run my insurance when my information was given to them, it could have stopped this from happening, but they don't care a bout people, they just care about money. When they think you don't have money, customer service goes out the window.

From the initial phone call when I inquired about dental services. I received nothing but stellar customer service. Everyone at this location is truly remarkable . The staff went above and beyond to make me feel comfortable, while assuring that my needs met, I’ve never experienced such a welcoming, gentle office environment thank you the place was clean really welcoming. There ambience that was tranquil and pleasant. Thank you so much for your amazing services..

This place is a scam, please don’t waste your money! I have gone multiple times and have had 2 other dentists since who say I have to REDO the work done here, which cost me $2000 WITH PLATINUM DENTAL INSURANCE. The receptionist says she calls insurance and can’t get answers, or says it’s covered and then bills you later in increments after you’ve already gotten treatment so you’re stuck. I just looked at my insurance EOBs and MULTIPLE procedures were put on that were not done. It is so sad because these people seem so nice in person, but as soon as you start getting the bills you realize it’s all a facade. My lip was burned, I was given so much novocaine I got faint, billed over $2K for procedures, sat in the waiting room for hours and now have to get a new crown because the dentist shaved off so much of my tooth for an onlay there isn’t enough structure left to hold it. Makes me so sad others have been unknowingly charged and given this treatment thinking it’s normal. It’s not normal.

After completing my dental care I want to give my overall experience. Ryerson Smiles was a pleasant experience from the very beginning. From my first conversation with Tameka, who got me in the same day to see dr. Poindexter. Once at the center all my question and concerns were address, I was immediately give a care plan. The next two visit were sensational, Darryl did an amazing job with my cleaning and kept me at ease since I have a fear and get anxiety from dentist visits. Rosie and dr. Poindexter, did an amazing job with my fillings. Rosie was also did an amazing job helping me stay calm through the entire process. I saw improvement within days after my first visit. I will be making this my permanent dentist. The staff and dr were amazing. I’m so pleased and happy I found Ryerson Smiles. Thank you to the entire office for the wonderful support and great hospitality.

Dr. Poindexter is literally the BEST dentist I have ever been seen by. She makes each visit enjoyable and gratifying. She is clear cut and precise about the medical information and advice she gives, and you leave there feeling empowered, that your dental health is in solid hands. Her staff are well trained, patient, pleasant and supportive. I wholeheartedly recommend her both as a medical practitioner and just wonderful human being as well. Good job Ryerson Smiles!

Well office online seems very attractive decent and orderly that's what drew me to the place the only reason why I got two stars which should have been fathers because of the hygienist he is extra delicate super efficient and does a great job. If the hygienist is that good obviously the dentist should be as good or better yet her demeanor is my way or the highway but a real snappy attitude but she doesn't need extra or my business and if you don't and trust her with your whole mouth lips and tongue she doesn't want to do with you

Dr. Poindexter and her team are awesome!! I highly recommend them. They will help you improve your smile with a smile!