Ryan Dental

They did a crown procedure, followed by cleaning and was charging me for the cleaning even though my insurance covers cleaning under preventive care, and dental procedures separately. When I asked about it and asked why I wasn't informed of the additional charge for the cleaning procedure prior to doing it (since I've never had to pay for cleanings), the receptionist was rude in saying that we should have checked our benefits ourselves. She wasn't willing to listen to me explain how my insurance works as far as covering cleaning under Preventive care vs. other dental procedures such as crowns. This is the most disappointing experience I've had at a dentist and I will absolutely not return to this rude clinic.

This week was my first visit to Ryan Dental. I was very impressed. Runs like clockwork and Shawn and Dr Regier were very nice and easy to talk to. A+

I had a crown fall out after four years. I made a “fix-it” appointment for five-days later (which was the soonest they could see me), however, because I hadn’t been in for regular checkups, the crown was out of warranty and would have cost $1,000 (after insurance) to replace. They had availability to fix it same-day, but because they don’t let clients hold a balance, I was offered to apply for a credit card and I went home toothless. They did let me keep my crown, which was nice. The equipment and facilities are nice. The Dentist and his staff were extremely friendly and professional, which is partly why I was caught off guard when they plopped the dirty crown from the sandwich bag that I stored it in and directly into my mouth to see if it still fit. I understand that I am the reason for my voided warranty and I understand that it was my five-day old spit that made the crown dirty, but still, I urge you to have a little flexibility for your clients. I initially made an appointment for payday, but have decided to cancel it and establish care elsewhere considering I’ll need to take my dental hygiene more seriously going forward and that I’d like a dentist that I can count on.

My experience here hasn't been the best. I have been coming here for perio care for almost three years. The best part is the receptionist named Suzie (I'm sorry if I misspelled that). She is friendly and easy to talk to and makes me feel comfortable there. Besides that, I have been pressured to get work done that I didn't need (according to my regular dentist) more than once, which caused me a lot of time, worry, and money. I plan to change perio care soon because I feel I have to brace myself when I go in.

I’ve have had extensive dental work done that supposedly was needed and have had an extremely traumatizing experience over the past five years. I was told they needed to start with “the worst” and proceeded to tell me I need thousands of work done. After receiving my first crown, I had a very strange sensation and was in severe pain and told that day to “wait” to see if it got better. Two years later it was deemed cracked by a specialist and needed to be extracted. The infection was brewing for years without being caught despite cleanings/check ups every 6 months. The bone loss that occurred was significant and affected the nearby teeth as well. I also had a crown done break off at the gum line that required a bridge in which they could not complete without me not being able to eat on it for months. If I touched the front of the bridge it caused extensive pain. I told them about it and they informed me that it would “get better”, I then told them (after months) that I needed a lab made bridge and after four months of suffering I received that. I also had another molar which was crowned crack underneath it. In total I have had 3 crowns crack underneath and they all had to be extracted after becoming infected with severe pain. I also had a root canal done in which the infection was not caught until I paid out of pocket to get a pano done at the periodontist and then had to pay more for a radiologist to read the report. After that, I had to pay out of pocket to go to an endodontist who finally confirmed I had a previous root canal performed by the same dentist need to be retreated. I have paid thousands to this dental office only to be left with seeing more specialists out of pocket to fix the work that was done or to find out I’m losing the tooth. I am left with permanent occlusion issues and the emotional distress of waiting for something else to come up after getting work done here. I have never been in so much pain from my mouth and it has been such a horrific experience! Edit: They will not respond to refund any of the crowns that were lost or pay for any root canal retreatment. They also did not even respond to the letter I wrote them addressing the concerns of the money spent or the dental work that resulted in seeing specialists to fix. To top everything off, I went to another dentist who said that they are concerned my crowns were not properly sealed. More money to fix and no compensation.