RTP Endodontics Dr. Hong Chen DMD, PC: Mixed Patient Experiences

RTP Endodontics Dr. Hong Chen DMD, PC. Introduce

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Welcome to RTP Endodontics, featuring Dr. Hong Chen DMD, PC, located at 5318 NC-55 #201, Durham, NC 27713, USA. Dr. Chen and her team provide endodontic services. You can reach them at (919) 237-2818 or +1 919-237-2818.

Based on customer reviews, RTP Endodontics with Dr. Hong Chen has received mixed feedback. Some patients have praised Dr. Chen for her knowledge, professionalism, and technical expertise. They appreciate her patient explanations and her honesty in recommending against unnecessary procedures. The assistants are also noted for being helpful and nice.

However, other patients have reported negative experiences, particularly concerning communication and billing. Issues raised include discrepancies in quoted prices for evaluations, refusal to provide face-to-face consultations, and perceived arrogance. There are also concerns about the necessity of certain procedures, such as CT scans, for initial evaluations. Some patients felt dismissed and that their concerns were not adequately addressed.

Key features and services highlighted by customer feedback include:

Knowledgeable and technically proficient endodontist.
Honest recommendations against unnecessary procedures.
Helpful assistants.
Concerns about communication and billing practices.
Discrepancies in quoted prices.
Refusal of face-to-face consultations in some cases.
Negative perceptions of arrogance and impatience.

Patient experiences at RTP Endodontics with Dr. Hong Chen appear to vary significantly. While some patients have had positive experiences with her technical expertise, others have reported negative experiences related to communication and billing. It is recommended that potential patients carefully consider these mixed reviews and communicate clearly with the office regarding any concerns or questions.

For local users in Durham seeking endodontic services within the Theme Park Directory category, RTP Endodontics with Dr. Hong Chen DMD, PC offers specialized care. However, it's advisable to be aware of the mixed reviews regarding certain aspects of their service.