Romeoville Smiles Dentistry

The below message spells like you are threatening your patient. Please be more professional. People are aware of the appointment. They all utilize technology by marking them in calendar app on their cell phones. Even if they don’t confirm and are no show you always charge the appointment fee for no show unless you are waiving the appointment fee and sending such message makes sense. Good morning, kindly confirm your reservation for Tuesday before 11am today in order to guarantee your appointment, without confirmation your appointment will be made available to other patients. If we are unable to confirm your visit by that time, we are happy to reschedule your appointment in order to accommodate our waitlisted patients. Thank you!

I made an appointment 6 weeks in advance as a new patient for a cleaning. Two days before my appointment, Romeoville Smiles called and asked if I could come in a day earlier at a different time to ensure I could get a cleaning. I told them I was confused as I had made my appointment 6 weeks ago and the whole point of coming in was to get a cleaning. They said they would reach back out to me after confirming some appointments as they had made some type of error on their side with the scheduling. They called me again the day before my appointment that I had made 6 weeks prior asking if I could possibly come in earlier to make sure I could get a could cleaning. They gave me some story about how being a new patient my appointment only blocked off an hour and they needed 90 minutes to make sure there would be enough time for a cleaning. I told them I could come in a half an hour earlier and they said that would be great and should work. I showed up for my appointment the next day they proceeded to inform me I will not be able to get a cleaning today. They mentioned they had a scheduling conflict and offered no solutions other than “sorry”. If this is how they treat new patients I’d hate to see how they treat current patients. I should have known this office didn’t have it together when they’re calling me days before my appointment not knowing what’s going on. You might want to try being more honest with new/current patients as people’s time is valuable and you wasted mine. Now after waiting six weeks I have to find a new dentist because Romeoville Smiles doesn’t know how to schedule an appointment. Will never go back and don't recommend.

Dr. Townsend is the best dentist I’ve ever had. He diagnosed an issue I’ve been having quickly, which other dentists have not. Then did my root canal seamlessly. 100% recommend him

Had pain in my tooth for a couple of days. Decided to call for an appointment. They took me in right away. End up having my tooth extracted, due to a cracked tooth, which went good. Feeling better the next day . Thanks so much for their support and team effort ?

Thought it was a wonderful place to get my teeth cleaned. Staff was very welcoming from the second I walked in to the second I left. I appreciated their attention to detail and care for my teeth. Looking forward to the next time I come in!