Riccobene Associates Family and Specialty

Both of my kids have been going to Riccobene for years. My complaint is about the Orthodontic side of this location, the communication with the doctor and coordinator is way off. My son started braces with Dr. Bassham 7 months ago, they told us we need to extract 2 top teeth, I scheduled an appointment for the extraction in another location, where they told us that Dr. Bassham requested the extraction of 4 teeth, 2 of them are baby teeth and all in the top!! This information was never discussed with me by our Ortho, so the dental assistant recommended that we don’t go ahead with the procedure until we understand what went wrong. Same time my son’s lower teeth were shifting too much because he stayed off wires for more than 2 months (first time his flossing and brushing wasn’t good enough, so I understand) but why they didn’t put the wires back in our last visit?!! That I don’t understand! One of his canines was being pushed out too far and was really bothering him, I called to schedule an emergency appointment, which was inconveniently canceled by the practice that same morning. I called again to schedule another one, the kind assistant was trying to do her best, but Dr. Bassham looked at my son’s old X-Ray and decided there is no shift and he doesn’t need an appointment. The assistant said to feel free to go to another practice to get this fixed instead. I decided to change the whole place and move my son to another ortho. They’re still giving me a hard time with the transfer forms and Mandi the Ortho coordinator is not answering my emails or my calls. The new Ortho haven’t received our release of forms that I signed weeks ago yet, and my son now has brackets and shifting teeth and has no Ortho to fix it!! This experience is stressing us out and I absolutely don’t recommend Dr. Bassham for your Ortho needs.