Red Rock Surgery Center

My son Daren Roccanello was in last Saturday and sang the praises of a Jasmine and another girl that worked with him. He said they were awesome and especially the girl who finally got the IV in his hand when no one else could. Awesome place and he would recommend it to anyone.

The nurses and staff are nice. The wait time here is horrible though. They’ll tell you to arrive 1 hour earlier but you will still have to wait another hour after your scheduled appointment time. I was there from 10:30am and didn’t get called back until 12:45…the worst part of it was having to wait that long without being able to eat or drink

I want to give a big shout out and kudos to the wonderful Dr Maltiz and his fantastic crew. Britney, Catherine, Melissa, Albert, and Samantha. I came to get an irritating bumb removed that had grown on my lower eye lid. Dr. Maltiz and the wonderful nurses made me feel comfortable and helped ease my anxiety. With a little numbing agent and the swipe of Dr. M's steady hand that aggravating eye pimple was gone. The facility is clean and professionally set up. Thank you again for being my superheros of the day. You rock, Dr. Maltiz.

During my third appointment here, I was struck by the kindness and compassion of every staff member I met. It's wonderful to be treated with such care and respect, especially when you're seeking help for a health issue. The positive energy in the office, created by the staff's smiles, laughter, and caring attitude, made me feel more comfortable and at ease. Diana, Jazmin and Agnes in particular, went above and beyond to ensure I received the best possible care; she's an incredible asset to this practice!

First time I ever had to shots given to me in my spine for pain. This visit I was taking care of the lower neck. I was nervous as could be. However, this was the best experience I had and looking forward to coming back to take care of my lower back. The place was very clean and orderly. The staff was as friendly as all medical places are. The people who I’ve seen complained were probably not friendly to the staff to begin with. Since I was thankful and took everything for what it was it ended up being a great and smooth experience. Chris was in charge of my anesthesia while Jackie was the ones to take my vitals and put the needles needed for the procedure in me. They tried making my nervous less nervous by making jokes which helped. Though some people may think it’s rude, but honestly if you’re friends with nurses and doctors you’ll understand their humor. I would love if they could do my next procedure. My doctor was Dr. Parikh. He is very straight forward and can put anything into terms to make sure you understand. What I liked is before the procedure he took the time to double check if I heard back from another doctor yet about my shoulder. Which showed he remembered me and double checking to make sure I’m getting the best care needed with him or any other doctor since my car accident. I highly recommend coming here. After the nurses kept checking on me and gave me all the water I needed after before my ride was there. Though I did talk a lot after I was grateful to no longer feel pain in my neck.

I have never personally used Red Rock Surgery Center, but I keep receiving bills addressed to someone who hasn't lived at my address for nearly five years. After trying the Return to Sender route with USPS multiple times (which clearly hasn't helped), I finally called the surgery center to explain the situation and suggest they try contacting the person directly. Unfortunately, the receptionist I spoke to was not only unhelpful but also rude and condescending, making what should have been a straightforward correction into an unnecessarily frustrating experience. This lack of professionalism and courtesy from their front desk staff is disappointing and reflects poorly on their overall service. I hope they take this feedback seriously and work on improving their approach to such simple issues.