Raleigh Family Dental Care

Dr. Liu is amazing!! I just received 2 filings and an extraction he also placed florid on my receading gum line to help with sensitivity. The procedure was fast and there was no pain at all.

Formerly the office of Dr. Borkan, who I loved and went to for the last two years. Returned a few weeks ago for my annual cleaning - an aappintment I made with Dr Borkan in January. Showed up on time at 8:30am unaware of the change in the office. NO explanation given of the change even after telling them I’ve had this appointment made for months. They took my info and sent me back - new Dentist (unaware of his name because he didn’t take the time to introduce himself OR explain there had been a change in administration). Did a quick check up and left the room. Dental assistant came back saying he can do my fillings and cleaning today if I want to wait an HOUR since he was working with somebody already. I declined saying I made this appointment at this time for a reason so no - they then offered to reschedule for the following day - I agreed. THEN AFTER ASKING the dental assistant explained the change finally. Got sent back to the front to wait another 5 mins just to make a new appointment? Front desk people were very short and not friendly. Confirmed an appointment for the following day at 9am. Fast forward to the following morning - SECOND TIME driving 30 minutes out and missing work - checked in and was told I’d be called back shortly. I waited 40 minutes with NO word from front desk woman or any staff about the hold up. Finally told them I was leaving. I will NOT be back. I can accept the confusion for the first appointment but wasting my time two days in a row w no explanation? No thanks.

Dr Borkan and her staff are excellent. They go over everything with you. They do excellent work. They prioritize any dental work you need and schedule it so you get the best benefit out of your dental insurance.

Very bad customer service, receptionist lies over the phone on pricing and plans, Then when confronted about it denies everything. Of course ! Well now to the doctor(owner) Ms Borkan when I tell her what exactly was being told on the phone was totally different then when talking in person upon paying, she says it CANT BE. We’ll let me tell you something your loss. GOOD LUCK, and hire better competent workers, meaning dental assistants, and receptionist. Before you never had this issue but now you do. Thanks but no thanks will never be back.

I had a wonderful experience staff was kind and professional and were understanding of my temporary deafness which sometimes makes it hard to communicate & a little self conscious. As for Dr Borkan - she was awesome and took the time to explain what I was facing and what could realistically be achieved at this time. I left out of there confident with her care and ability to care. She was the third dentist I went to that actually knew all her stuff as well as how the Medicaid process works. I would definitely recommend her to others. Thank you Dr Borkan & staff for making this dental experience a great one on remember! Happy Holidays! Sincerely, Jennifer J