Raleigh Children's Surgery Center

My daughter had an extraction done and the staff were wonderful. They explained everything to us and were very friendly. My daughter was in and out of surgery in about an hour. They did great explaining her aftercare and she is home healing wonderfully. Dr. Benson even came out and sat with me in the waiting room while going over how my daughters procedure went. Would recommend!

I have a complaint. My grandson's surgery was scheduled for Friday 5/17/24 @ 10:30. We arrived at 10:00am and checked in at 10:15am. After we were taken to the back, spoke to nurses and doctor, his surgery was bumped because his mother asked, "If there was a payment plan. My grandson didn't receive his surgery until after 2:00pm, after fasting from 10:30pm(popcorn) the previous night. He had nothing to eat or drink for over 15.5 hours. He is 5 years old. He should not have been bumped while they asked the front desk about the payment plan. We informed the staff that we were prepared to pay up front at the time that the question was presented. My grandson wasn't offered color papers/crayons or slap bracelets as we heard other kids being offered. I (grandmother) had to go to the nurses station and ask for something to keep his mind off of food and how long it was taking. Almost 3:00pm, they whisked him back for the surgery. I am extremely disappointed in our treatment there. We were bumped without any conversation. Had we not asked what was going on, we never would've known. Also, we never received an apology for any of it. There was one nurse who apologized for the fact that we had become upset, and that was it. Again, I am extremely disappointed in the way my grandson, daughter, and I were treated. We treated everyone nicely and with respect, even during and after all this. As far as I can tell, his caps look good. Still complaining of pain 2 days after surgery. Hopefully all is well.

I would like to say they are the best at what they do. At first I was nervous about taking my child here because of the reviews and star ratings. If I could give them 10 stars I would. They are very friendly, they communicate well. They took my child to the back to do work and I had to seat in the waiting room while she has surgery and they kept me updated with everything while I was waiting. Very friendly staff.

Such a calm and relaxed atmosphere! Staff is AMAZING!!! My son will soon age out, he is 17 yrs old and 6’4 in height. Taller than the doctors. And the doctor was just as gentle with him ❤️

They were able to get us in for same day surgery. My daughter was so scared but the staff went above and beyond to make her comfortable. She has recovered so fast and hasn’t even needed Tylenol.

I has the best experience. Great doctors. The explained everything clearly. My 5 year old had a lot of work done and they did everything under the anesthesia. I hope for a fast recovery. His a healthy boy, so I expect him to be better soon. I want to thank the staff for being so kind and thoughtful throughout the process. Thank you so much!

My son had an extraction and a crown done today. He is special needs so it's very important to find a place that's gentle and understanding. I asked for an early appt because keeping him from eating or drinking for long periods is almost impossible. Anyways, they made that work for us. Check in was fast and simple. We were called back with in 10 minutes and his surgery was done in less than a hr. All the staff were extremely friendly. They answered all my repeated questions with compassion. I highly recommend this surgery center for children.