Premier Orthodontics - Glendora

Let me start by saying the orthodontist and the techs are wonderful. The quality of care is great. However, they are only in office two days a week so their appointment availability is ridiculously limited. They schedule appointments at 1:00 but when you arrive, the staff is still at lunch and there are several patients waiting just to be checked in. The dental side is constantly apologizing for the long waits on the ortho side. If you have any questions with payment or insurance, Brenda is a nightmare to deal with. I have never left a negative review online in my life but am so fed up with this business. I wish our dentist would not have referred us to them.

We are new to the orthodontist my daughter has only been here for braces once. So far the staff seems very nice, I will post again in future will see how everything goes. Im hopeful things will be just as nice as when we come for regular dental appointments at children's choice dental.

It's the worst place for kids. Every time we come here, the receptionist has an attitude. Not only do we wait a long time for our appointment but the attitude my goodness. Can't wait to be done with my daughters procedure.

Lack of appointment availability. You can only see an ortho dentist on Fridays. They are always over booked and give very little care. They cancel appointments so at time my daughters have broken brackets and very painful wire breakage and they can’t be seen by a dentist because they don’t have appointments. Once you get an appointment I’ve been there for two hours just so my daughter can get seen. Also if you have an issue there is no one to talk to about it. Very unprofessional

I like that all staff carry a professional demeanor and are kind. Downside is appointments are limited due to the orthodontic clinic schedule.

I have never left a bad review but I’m hoping this saves someone the trouble of using this orthodontist office. My daughter has been coming here for over a year and we have never waited less than 45 minutes to be called back to be seen. One time we waited a hour and a half to be seen. There is no way to contact the office directly, the phone number is to their call center and they are unable to transfer or forward calls to the office. I get appointment reminders for the wrong dates and times of appointments. The patient coordinator(Brenda) is zero help. She gave me her email to contact her since I’ve had trouble calling in and she still does not respond to emails. Also, when the “owner” responds to people’s reviews, they leave a phone number stating to call and address your concerns. But the number they leave is to the call center, who says they only handle billing/appointments and don’t handle complaints. Don’t waste your time here.