Premier Dental Clinic

My 84 year old grandmother had 3 extractions & a deep cleaning. She states she did not feel a thing. The dentist & techs were very nice & patient! Service was unbelievably fast.

Asian Doctor Nibro is very abrasive, curt and not empathetic at all. They don’t have a strategy for scared children from local anesthesia as a mom all the pressure was on me to calm my son and assure him he would be ok and I was in pain and experiencing a tooth infection of my gums my appoint was at 2pm they made me go last I wasn’t seen til around 5pm my son cried due to being afraid of the needle and drill and they just were looking at him cry and looking at us weird. I had to take matters into my own hands and take my child's device threatening to throw it away the Doctor kept saying because he’s acting like this I have to send him to a specialist instead of attempting to provide coping mechanism for my child. He was very rude when it was my turn he did not want to give any antibiotics or anything for pain and infection he stated corporate won’t allow him to prescribe anything for pain control. He rudely wrote a script for a oral solution and ibuprofen and was irritated by me asking questions that he even walked away while I was speaking. Mostly Rude staff you are rushed and they over book slots you will not get the proper care they did a deep cleaning on one side in 5 minutes but will charge your insurance as if they properly treated you. The local anesthesia he injected so much I felt like I was having a stroke and couldn’t control my whole right side of my face. He did nothing for the infected area on the left. Stay away from here if you have medicaid find somewhere else more suitable.

All my family member goes there since they cater to WALK IN patient. And the dentist we see is very gentle, not too much pressure and pinching of our lips, uses the sonic pic to clean. We've been a customer for over 5 years.

It is very clear that this place is just over booking and trying to rush through cleanings and service in an attempt to make more money by filing insurance claims with those who use the state insurances. We have been going there several years now, and today finally just gave up. Was not treated for a dental emergency that I made my appointment for. Brought my kids for their check ups at same time and we all had appointments. They booked at least 10 other patients all for the same time but only had one doc on staff. Waited over an hour to be brought bAck and an additional 30 just for one kid to get x-rays. I asked several staff members to let doc know about my emergency tooth and not one person did. No one saw me. This has happened to us every single time we've been there in the past few years. When I booked appointments I told them we had stopped going there for a year because they were taking advantage of the system and doing this to patients, but I waS hoping they had fixed their issues after so many complaints. I was told yes, they did fix issues and doc we saw last time no longer worked there. That was a lie. Today, we finally had enough after the neglect and disrespect of our time, I looked up and saw a hygienist preparing utensils for a person having a cavity filled. She blew her nose, rubbed her fingers in her nostrils and then proceeded to touch EVERYTHING with her unwashed hands!!!! That's when we got up and left,and none of the employees even cared. Completely disgusted by this place. I will be contacting Meridian and filing complaint with state.

I had a deeply frustrating experience with Gloria Martinez in customer service at Premier Dental. Unfortunately, my interaction was marked by rudeness and unprofessionalism. Not only did she hang up on me during our conversation, but she also dismissed my concerns with a troubling attitude, suggesting that I could report her but that it wouldn’t make a difference. It’s shocking that someone with such a lack of customer care is part of a dental practice. I expected a much higher standard of service, especially in a healthcare setting. This experience has left me questioning the professionalism of the entire office. I can’t recommend Premier Dental based on this encounter. If you're looking for a practice that values its patients and provides supportive customer service, I suggest you look elsewhere. If I could give 0 stars I would!