Portal Ridge Dental
Contact Number: (402) 991-7980
Mobile phone: +1 402-991-7980
Website: markfrilldds.com
Email:
Opening Hours:
Address: 10732 Virginia Plaza, La Vista, NE 68128, USA
Location
Customer Reviews
Dr Frill is a fantastic dentist! He was very helpful in resolving an issue I had with a crown. He listened to my concerns, took his time in explaining the entire process and made sure he worked alongside me to get the outcome I was looking for. I appreciate him sharing his educational feedback during my visit, and his assistant was always so kind and welcoming as well. Dr Frill and his staff are wonderful to work with, and I highly recommend their office to anyone.
COMPLETE WASTE OF TIME! ZERO STARS Called 2+ weeks in advance to confirm whether my insurance would be accepted, they said it would. I show up the morning of my appointment, give my primary and secondary insurance so there is backup in case for some reason one of them isn't accepted or for additional coverage if they both are. They spend 15 minutes trying to verify my insurance with an incorrect DOB (not even sure where they got it from since they never asked for mine). After I give them the completed forms with my correct info they validate 1 of the 2 insurers and take another 10-15 minutes to determine the other insurance is not accepted. I say "okay," a little annoyed that they couldn't figure that out when I called specificallyto ask, but here I am needing a crown ASAP with one insurance verified. It is already 30 min into my appointment and they have yet to call me back to a room or start the work, but all 3 ladies from behind the counter just stood there, STARING AT ME waiting for me to leave. I am the only one in the waiting room (and had been the entire time) so I ask if my appointment will start anytime soon, as I have to get back to work and had already been there for over 30 minutes. They all just look at me in shock and ask what I mean because apparently they assumedb that I wouldn't continue with the appointment. At this point it is clear I am completely wasting my time and they've probably already canceled in the system anyway. Maybe I scheduled too close to the lunch hour or something, I don't know. I cannot understand why there would be any question in whether or not I wanted my appointment when I showed up with insurance and backup insurance AND WAITED 30+ MINUTES! I've never been a fan of going to "the dentist" but this was BY FAR THE WORST experience in my life!
I have to say I am very impressed, I have been a client of Dr Frills for years. I was hoping to get an appointment while in town. They put me on their cancellation list and I was called and got in the next day. With my checkup, I also got some gel bleach to use with my Invisaligners and within 5 days my teeth are pearly white again!
Great hygienist. She did a thorough job and was very friendly. Dentist is always friendly and professional and the get you in and out without a lot of wait. Gone here for years. Best dentist office I've ever used.
I absolutely love Portal Ridge. Clean, professional & friendly. Haven't had a solid dentist until I met Dr. K. Melcher. Dentistry staff is amazing as well.
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