Peters Family Dentistry

I had been coming to this office for over 30 years. I will no longer be coming to this office. The dentists in the past have been fantastic. Since the new front office and billing staff have been added everything has turned into a terrible experience. The 'management' Jackie and the lady that works in the front to the right have made this office absolutely unbearable. They stated they do not run eligibility to check insurance status and will bill you if there is a lapse without notice. They dropped my coverage and did not notify me and then charged me and refused for months to refund the amount and then kept some of my money and said it was to cover out of pocket expenses. My insurance stated they were out of network for 2 weeks and that was when I saw them. They did not notify me and the office staff Jackie stated that they do not run eligibility and there are too many patients to have time to do that. That is extremely unethical and poor business practice. I do not recommend this office. It is of poor care for it's patients when it comes to insurance. It is unfortunate that I even selected my insurance because this office took this insurance and then they failed to provide ethical and legal care by not notifying me about their temporary changes.

I had three root canal/crowns done here by Dr. Peters. I had a ton of pain after the work was done and even abscesses in areas of my gums. I have had pain ever since. He did a laser treatment on my gums and told me there was nothing wrong with the work, and he was very rude about me even questioning him. Now, a few years later, I went to another dentist to get a different tooth fixed and he showed me my xrays. The teeth he worked on look so scary . There are gaps around the edges where they were supposed to be fitted, and they were made and installed completely crooked. He wouldn’t fix them and charged me extra for laser treatment for his poor work. Now, I have had exams by two dentists who will not work on the tooth next to the crowns because they won’t fit something up next to work that is fitting so poorly. I’m going to have to have all areas re-treated. Needless to say, I would recommend going elsewhere.

Can’t say enough how grateful I found Dr. Peter’s dental office. I had a very unique case where I needed an implant completed however due to the nature of how the abutment was installed by a different dentist before I relocated, it was angled very peculiarly. I had to travel far as no other dentist in my area deals with this particular model and were in my insurance’s contract network. So I took the chance and came to Dr. Peter’s after much frustration. Off the bat he knew it would be a challenge (just as the other dentists I visited) but he was one of the few that assured me it could be done. And true to that, he did! He worked with a lot of care and attention, he used technology that ensured precision and true fit (saving me a return visit to my oral surgeon) and his staff was wonderful as well and attentive despite being short staffed. I highly recommend a visit to Dr. Peter’s office for your dentistry needs. Many thanks again !

Good luck getting in your appointment without an hour wait, *update, a year later, still as incompetent as ever with being on time with appointments, why schedule someone for a time if you can't help them at the scheduled appointment time

Many of the reviewers are correct in their assessment of this dentist practice. The staff and doctor are friendly and seem to have intergrity. The facilty is clean and uses updated equipment. Ive been going here for roughly 10 years. Unfortunately when I had a dental emergency both dentist here failed to show any empathy for the pain I was going through. Did not care to call an antibiotic or offer to see me on the weekend like most dentist would do for an emergency. And to make things worst, the doctor had poor judgement and proceeded on doing an implant on my bone which I found out later was infected. Before the implant fell out I called to tell them how much pain I was in and the doctor just threw some pain drugs at me without consulting me or ask to look at my tooth. The next day I called again and told them the pain was unbearable. I asked for an antibiotics because I must have an infection. The doctor called in the antibiotics without seeing or talking to me again. A week later i show up with the implant which failed and doctors reaction is " oh I guess you did have an infection" I talked to many people to see if I'm over reacting, all agree I should at the very least get a full refund. I got a partial refund. I guess sadly a lawyers office is my next visit.