Payne Orthodontics

Payne Orthodontics is a top notch place if you are looking for orthodontic care. Most of their clients, which is typical of the business, are younger, but they also take care of adults, like myself. Dr. Payne is awesome and seems to genuinely care about the patients and their progress. I've been coming here for about 2 years now (almost done) and been very impressed with all the staff. My kids are also patients here and we've been very happy with their care as well. Really, whatever stage you are at in life, this is just a great place. The assistants are super friendly and helpful and do their best to make it as painless a process as possible. Front desk staff are great as well, Melinda is super friendly and does her job very well, they got lucky finding her. The facility is immaculate and upscale, but the price is on par with other places, except they have all the newest high tech stuff on site as well as their own lab to make retainers and whatnot, which means quick turn around when you need a fix or replacement. They even have an arcade for the kids (and parents) to play while waiting. Large Tvs in each with area, typically playing Disney movies, to help distract the patient from what's going on inside the mouth. They also have referral discounts and family discounts, so if you have multiple people in the family that need braces or whatever, they will give you a little break. I honestly wouldn't go anywhere else!

Dr. Payne and his staff have been amazing! He is a perfectionist and my daughter’s smile is beautiful! I am currently in braces as an adult and have had a wonderful experience as well. They communicate well and are very professional. I absolutely recommend them to anyone looking for ortho work.

I’ve come here twice for orthodontic treatment. The first time was in 2012 and I had a fine experience, got my braces off in about 6 months. No issues. Came back about 8 years later since I had a good first experience and my teeth had begun to shift. I continued getting IPR every appt even though my teeth weren’t moving together. Dr Payne would be in there for 3-5 min tops and always told them to shave my teeth more, completely missing that there were already gaps/space to be filled. Now I have gaps in between my molars in the back and my lower front teeth are so skinny. They take on more patients than they can handle which was overly apparent. Getting an appointment was difficult, every appt you could guarantee a full waiting room, you’d be waiting at least 10-15 min past your appt time and be there at least an hour. I had a couple of issues with the assistants where they either wouldn’t tie the bracket properly or adhered the bracket in the wrong position resulting in additional visits and incredibly painful adjustments of my teeth to get them back in position. My last straw was when I called in today to schedule an appt to have some glue reapplied to my retainer (it’s still attached, I just want more glue so it’s more secure and doesn’t break off), I was told it would be $100 since I haven’t been in in over a year. Sure, I guess I understand a fee, but $100 for what would take 5 min at most and very minimal materials? Outrageous considering I’ve been a patient multiple times spanning over a decade. The fee should be fitting for the work being done, not just a flat $100 fee. It’s obvious their top priority is money and I wish I never gave them any of mine. I called my dentist and he’s fixing it for free. This is the difference between a dentist that cares for his patients vs a dentist that prioritizes money.

We love Dr. Payne and his team! I always recommend him. We’ve had 3 kids get braces from him so far. Dr. Johnson is awesome too.

I do not recommend this business. I wish I had not trusted this business. We can't confidently trust that this company will treat you as you would hope. We feel this company will argue, evade and ignore, but we find that they will not listen to and understand their customers as we feel a medical company should. This company took our money for orthodontic treatment they anticipated was necessary. Months late, after the orthodontist determined the need for the added treatment was unlikely, we sought a refund. Multiple times over 3 months we sought a refund, and this company acknowledged we had a right to a refund, but we feel they did everything they could for months to delay or evade getting us the rightful refund. When we called to ask to speak with the orthodontist to discuss these issues, the assistant assured us the orthodontist would be given the message. That request for a callback occurred 4 times over multiple weeks. When we did finally talk to the orthodontist, it seemed very clear that he was not interested in understanding us. We sought medical treatment but we feel very mistreated with the way they choose to handle this.