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Dentistry Toothtruth
Dentistry ToothtruthDental ClinicIllinoisCook CountyChicagoNear South SideDental Clinic in South Michigan AvenueORA Dental Studio

ORA Dental Studio

1827 S Michigan Ave, Chicago, IL 60616, USA

4.0
Absolutely fantastic experience with Dr. Goran Kralj and his team at Ora Dental Studio, South Loop. I have been a patient of his for about 14 years (cleanings, fillings, crowns, root canals, extractions and implants) every visit to Ora is welcoming and puts me at ease. Dr. Kralj is skilled, thorough, kind, gentle and genuinely cares about my dental health. I’ve never been in any discomfort and truly appreciate the personalized care and attention I receive each visit. If you’re looking for a dentist who combines expertise, compassion and top tier experience, Dr, Kralj is the dentist to see. - Keti Loncar
ORA Dental Studio Overview Intro Photos Location Reviews

ORA Dental Studio Introduce

ORA Dental Studio is a dental clinic located at 1827 S Michigan Ave, Chicago, IL 60616, USA. As a user of our Dental Clinic platform category, you are likely seeking a comprehensive and reliable dental care provider in the Chicago area. To provide an objective introduction, it is essential to consider the diverse experiences shared by patients who have visited ORA Dental Studio. The available reviews present a somewhat contrasting picture, with one patient detailing significant negative experiences alongside another who expresses high satisfaction across various aspects of the practice.

One patient recounts a complex experience involving a dental implant procedure necessitated by external resorption. This involved anesthesia for tooth removal, a bone graft, and the eventual implant placement, incurring a substantial out-of-pocket cost exceeding $5,000. Following a follow-up appointment where it became apparent that the implant was being rejected, the patient describes feeling "extremely defensive and rude" behavior from the surgeon when inquiring about potential reasons for the failure. The patient, noting their young age, good health, excellent oral hygiene, and lack of familial dental issues (factors that make implant failure less likely), felt "really dismissed" after this appointment.

Subsequently, the implant was removed by ORA Dental Studio at no additional charge, which the patient appreciated. However, the surgeon reportedly did not follow up post-procedure, and no one from the office contacted the patient to check on their well-being. This lack of follow-up contrasted with the surgeon's behavior after previous procedures.

Seeking further opinions, the patient consulted three other dental professionals (a periodontist, a dentist, and an oral surgeon). All three independently suggested, based on X-rays, the likelihood of a foreign object interfering with the implant's success. Ultimately, the periodontist surgically removed a 1cm piece of unremoved tooth fragment, a leftover from the initial tooth extraction performed by the ORA surgeon. This retained tooth fragment allegedly caused bleeding, pus, and significant additional dental expenses for the patient, particularly burdensome while they were a student.

The patient then attempted to communicate their experience to ORA Dental Studio via email, outlining the financial burden, pain, and additional dental costs incurred. The email emphasized an understanding that accidents can happen but stressed the importance of discussing grievances to understand the situation and explore potential resolutions (not necessarily financial compensation). Despite this detailed communication, the patient reports never receiving a response, either by phone or email. The patient expressed significant disappointment, particularly because they had positive feelings towards the staff initially, but ultimately felt disregarded and uncared for. They acknowledge the existence of positive reviews for ORA but hoped their experience would provide additional perspective.

In contrast, another patient offers overwhelmingly positive feedback, describing ORA Dental South Loop's team as "the best of the best in every service & department." This reviewer initially sought treatment for a dental implant that other oral surgeons deemed impossible, but Dr. Koos at ORA successfully performed the procedure with "beautiful" results. This patient has continued to see Dr. Kralj for years, even making significant effort to travel to the clinic despite moving and changing jobs, indicating a high level of satisfaction and trust.

This positive review also praises the dental technicians for staying current with industry trends and utilizing technology to minimize pain and inconvenience. A specific instance is mentioned where a technician went "above and beyond" to hand-paint a temporary crown for a better color match and expedite a replacement appointment before a wedding. This highlights a commitment to aesthetic outcomes and patient convenience in this particular patient's experience.

The front desk team, particularly Ashley, is also lauded for their exceptional service, including advocating for patients with insurance companies to maximize payouts and even assisting with billing issues related to referrals outside the clinic. This suggests a proactive and helpful administrative team in this positive account.

The environment of ORA Dental Studio is described as "calm and lovely," with TVs playing HGTV in the exam rooms and waiting area, contributing to a pleasant atmosphere. This patient explicitly states that they "genuinely look forward to my visits here," a remarkable sentiment for someone with a history of extensive dental work and numerous points of comparison.

This highly satisfied patient consistently recommends ORA Dental Studio, believing that finding this team has "genuinely improved my life." This strong endorsement contrasts sharply with the negative experience detailed by the other reviewer.

Based on these two detailed and contrasting reviews, it is challenging to form a singular definitive picture of the environment, services, and features of ORA Dental Studio. It appears that the clinic is capable of achieving excellent results, particularly in complex procedures like dental implants, and has staff members who are dedicated to providing high-quality care and customer service, as evidenced by the positive review. Features such as the use of advanced technology and a comfortable office environment are also mentioned positively.

However, the negative review raises significant concerns about post-operative care, communication, and the handling of complications. The alleged failure to remove all tooth fragments during an extraction, the dismissive behavior of the surgeon, the lack of follow-up, and the failure to respond to the patient's attempts to discuss the issue are serious points of concern. These issues suggest potential inconsistencies in patient care and communication protocols within the clinic.

Information regarding specific promotional offers or a comprehensive list of services is not provided in these reviews. However, based on the experiences shared, ORA Dental Studio appears to offer a range of dental services, including dental implants, oral surgery (extractions, bone grafts), and general dentistry (as the long-term patient sees Dr. Kralj for years). Cosmetic dentistry is also implied by the hand-painted temporary crown for a better aesthetic match.

For local users in Chicago considering ORA Dental Studio, it is crucial to weigh these contrasting experiences. The positive review highlights the potential for successful and high-quality treatment, along with a comfortable environment and helpful staff. The negative review, however, serves as a significant cautionary tale, pointing to potential issues with post-operative management, communication in the event of complications, and customer service in addressing patient grievances. While the positive reviewer has had consistently excellent experiences over many years, the negative experience details a series of serious missteps and a lack of responsiveness.

Given this dichotomy, prospective patients may want to inquire specifically about the clinic's protocols for post-operative care, their procedures for handling complications, and their approach to patient communication and grievance resolution. It might also be beneficial to seek additional reviews from other sources to gain a broader understanding of the typical patient experience at ORA Dental Studio. While the positive aspects described are certainly appealing, the serious concerns raised in the negative review warrant careful consideration.

In conclusion, ORA Dental Studio in Chicago presents a complex picture based on the available patient reviews. While one patient experienced excellent care, successful implant surgery, and exceptional customer service, another detailed a distressing experience involving a retained tooth fragment, dismissive treatment, and a complete lack of response to their attempts at communication. Local users should carefully consider both perspectives when evaluating ORA Dental Studio for their dental needs and may wish to seek further information before making a decision.

ORA Dental Studio Photos

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ORA Dental Studio Location

ORA Dental Studio

1827 S Michigan Ave, Chicago, IL 60616, USA

Get directions
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1827 S Michigan Ave

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