NoviSmile

I have worked with Dr. Frank in the past, where he helped to fix some incredibly extensive issues relating to a malpractice surgery by Dr. James Vaiana of IVOMS in Peru, IL. I was beyond impressed with the level of care his office took for the whole process in 2020 when we initially met. From taking a plethora of x-rays to fully understand the gravity of the situation to bringing my case to other top oral surgeons in the US to convene on the best course of action (with my consent), I have been constantly blown away. During my first surgery, he understood the level of trauma that I had experienced and his team treated me with the highest level of bedside manner and care. When I left the office, they gave me all needed medications so I would not have to stop on my long drive home, and even gave me a DQ Blizzard to enjoy later! I still feel like that's magical in some way, I can't figure it out. When my other implant failed this year in 2024, I knew that there was only one surgeon who I would trust to handle this matter for me again. I called Dr. Frank's office and made them aware that I live 10 hours away, but needed them to help stop the damage spreading in my mouth. They got me in that Friday for a consultation, and the following Monday to remove the implant and do bone grafting. While the process is never fun, they treated me with care, listened to my story and empathized on a high-level, and even dabbed my tears as I emotionally coped during the surgery. Dr. Frank's office proceeded to call me the day after the surgery to check on me and answer any questions. They had been very thorough with me prior to the surgery with specific questions, and gave me several sheets relating to healing, but this gave me an opportunity to ask about issues relating to my other dental appliances, when I could resume drinking caffeine and using straws, and more. After the INCREDIBLE care and urgency and understanding shown around this nightmare of a malpractice case caused by Dr. Vaiana of IVOMS, Dr. Frank has been a miracle in restoring my smile. I would share the before photos of the other spot, but Google flags it due to the gross nature of it because it was REALLY bad. It is honestly shocking that my teeth and gums look as beautiful as they do, and it's because of the amazing work done by Dr. Scott Frank of both NoviSmile and NorthShore Smile Surgery. Their offices are gorgeous, the services are abundant, the technology is top-of-the-line, and the care provided to the patients is second to none. I don't care where I live in the world, I will always ONLY see Dr. Frank to handle dental matters. As a former dental professional myself, I wouldn't trust any other oral surgeon at this point. Trust me when I say that oral surgery isn't something to bargain shop on, and Dr. Frank will make sure you are cared for properly the first time. Don't be like me and end up $30,000 down the road and 10 oral surgeries to replace two teeth because of my need to shop locally and affordably for services.

10 STARS!!!! I want to thank the whole staff  for giving me my life back,  Let me explain, I couldn't find anyone to fix my dentures because they were implants. They would cracked and broken off,  I didn't have any teeth in the front only just the sides I refused to leave the house or have anyone over after they broke. It was about 6 months of hiding. We live over 75 miles from the office,  I explain to Mickey that I didn't want to just have a consultation, I needed them fix, we'll senior citizens and can't drive  back and forth to figure what needed to be done. Mickey was able to accommodate us. She had the technician and Doctor ready to work on me. I couldn't be happier!! The people who made my dentures did a terrible job but Novi Smile was able to fix that!!! Very grateful and happy that we found you! God bless!!! I can now go back to church with my grandkids!!! Both husband and I can't thank them enough!!!

I just had upper and lower implants. I had all my teeth polled and had absolutely no pain after I am on day two and only had to take over-the-counter medication. The staff is amazing and a huge shout out to Mikie without her. I don’t think I would’ve been able to get this procedure done She is the absolute best!!!

Went to Novi smile, and couldn’t be happier. Mickey called me one morning and as we were talking I asked if I could come in right now. I met with Mickey and she was the nicest person I could have asked for. She went through everything step by step with me. Dr Frank is amazing and is a magician with his work. No pain what so ever. I had all lower and upper implants. But again Mickey deserves a raise for her hard work for what she does. Thanks so much for everything you all did for me.

To my relief I wasn’t in any pain during the procedure. Even the blood draw was barely a pin prick. Everyone was friendly, kind, and reassuring. I am looking forward to the final appointment with placement of the crown.