Northgate Dental

First time here. I have a bad past with dentists and am very weary. North gate dental was extremely kind, attentive, and hygienic. From the moment you walk in the door the doctors and staff have created a welcoming environment. I did not get any work done but I did get X-rays and an exam. The x rays were so painless and quick (as they should be but you would be surprised in my experience). Overall I’m a huge germiphobe and everything checked out for me. I got 2 amazing referrals and am in the process of scheduling my oral surgery. So overall I like the office, I would recommend if you like to have a relationship with your doctors and know that they care.

Terrible. Tried scheduling a basic clean and they kept calling me telling me I had worse problems - that my insurance doesn't cover. But my teeth are fine according to other dentists. So instead of allowing me to schedule a basic clean they insist I spend a minimum of $382 out of pocket or don't come in. And hours are barely accessible for most people.

The office staff are awesome. Gretel was my first contact and has been great sending texts to remind me of appts and rescheduling as required (due to weather). The hygienist/technicians are personable and provide great care and services. Can’t say enough nice/professional things about Dr Joshua Carter. Even gave me his cel number after a procedure at the end of the week, just in case…. This office has earned my business and respect.

This is a spa, a full-on dental spa. Resort-style decor effuses the pride in servicing their patients. The massager dental chair, boom-arm mounted TV (instead of a CIA interrogation light), and light dimmers make for a decadently relaxing environment. Finally, an elegant tray sporting a xylitol finishing mint, custom chapstick, and a heated moist facecloth, wraps up an over-the-top luxury dental experience. All delivered by a friendly staff of spa facilitators. I (almost) can't wait to go back!

I obtained dental insurance for the first time in 30 years. Went in for an initial exam/consultation suffering with active pain/infection. Was not given antibiotics on first visit, was told they would give me a prescription when I came back to discuss treatment plan. Went back for second visit to discuss treatment plan and was in SHOCK at the out of pocket costs (30K -ish) I told them I had to figure out how to pay for my part. Was told that would be fine. Had to ask for the antibiotic prescription and was told that the Dr would not give me another if I was not actively having work done. Flash forward a year, I had to relocate to another area and went to see a dentist. Was going over insurance coverages and discovered that this practice had billed for completed work instead of just obtaining a pre-determination. Had to reach out to my insurance company and bring this to their attention. While the practice did return the money received, and I do understand how mistakes can happen, I am still left wondering why no one in their office caught the mistake when they got the money and knew no work had been performed. Also now that I have reflected back, the lack of care and concern shown when I was told the dr would not give any more antibiotics is appalling.