New Vision Dental

Avoid this dental office at all cost! I am a student under my parents dental plan and I went in to get a routine cleaning which is suppose to be free under the coverage. I walk in and immediately they ask for a copay. I didn’t realize there was an “appointment” copay and it doesn’t get applied towards the work . So I said ok well then I will have to cancel the appointment and the rude lady says it’s only 35 and if you cancel you will have to pay 50. You don’t want to pay 50 right? Like I’m stupid and can’t do the math . I said no I just want to cancel as if I never came she said you can’t do a late cancellation or it’s 50. So I pay the 35 on credit and then I see the dentist and they say I need a deep cleaning and that costs 350.00! So I ended up leaving but it cost me 35.00 for nothing . They just took my money . They don’t even apply the 35 towards the 350.00. She said it’s a separate fee. This place is a scam ! I went to another place and they said I just needed a cleaning no deep cleaning necessary.

The nasty female who does billing is so stupid and doesn't know how to talk to people. You expect everyone to just blindly accept thousands of dollars of charges when someone comes in for a cleaning. Play dumb all you want, you dealt with someone that sees right through you. You know what you're doing. This person tells me that I'm dictating what services I want because I asked her questions about the price of a deep cleaning and fillings and because I wanted to speak to the doctor again about the difference between a deep cleaning and regular cleaning. This place fails all of the warning signs: https://askthedentist.com/how-to-not-get-ripped-off-at-the-dentist/

Came in after a very bad experience from a dentist that was pushing expensive procedures. I was told I had a mouth full of cavities. However that was a lie they where stains! They cleaned them up right away. The staff was super friendly. My 6 year old son was also seen. He was treated with respect. They made the whole experience wonderful for him. Love this office would highly recommend

I saw Dr. Au yesterday, he is a great dentist. Nice, patient, took the time to explain in detail what I needed, gave me suggestions, I did not feel pressured at all. Not knowing what to expect being that it was my 1st time there I was a bit nervous for I had gone to another local dentist a month ago & just had X-rays taken from her & didn't want to go back again. Won't get in details, felt it wouldn't work for me to continue going to see her. I needed major work done, but actually it felt like minor work Dr. Au was doing, feeling so relaxed with him, I knew I was in good hands. I'm a senior & I've only had one fantastic dentist in my life & he is the second one. I also want to commend his staff Violet, Karina & Edgar (Drs assistant) each one of them are patient explaining everything necessary to help you feel comfortable & answer ANY questions you have with kindness. Edgar even called me this morning per Drs. request to see how I was doing. Not even my 1st fantastic doctor did that! People if you're looking for the best I advise you to go to NEW VISION DENTAL. MANY Thanks to you Dr. Au. You were all a blessing to me...

Heads up- they use dental assistants not hygienists. My teeth never felt like they were properly cleaned. Dentists are okay- wasn't overly impressed. It also takes quite a while to finally get called back. I decided to pay extra to see a PPO dentist. Definitely worth it to have a skilled hygienist and dentist not in the HMO spectrum.

Would not recommend. This place comes with surprise billing and a lack of transparency or communication. The dentists and dental assistants do good work but are separated from billing. So if you have endless $$ and patience this might be the place for you. Also when they ask you for feedback and you give it then they promptly ignore you :)

I have been to this dentist for a total of 4 visits over 1 1/2 years. Love their front desk for always remembering my name and always accommodating to my fluctuating schedule. The Dentist is Ok. He had difficulty numbing one of my tooth for a root canal and I will not say the procedure was painless but he got the job done but the color match for the tooth was not great. you can tell a root canal was done. However this is where my ok experience ends. Since my dental procedures at this office my tooth to tooth contact became extremely tight. I had brought it up several times but they blamed it on my wisdom teeth shifting. Seems impossible as my teeth were easy to floss prior to 1 single procedure and extremely difficult to Floss after. I recently became a Cash patient and I paid $209 for my last visit and this is what I got- Dental consultation, 4 bite X ray, tooth polish and Fluoride (which i did not ask for). I attempted to get my X ray sent to another Dentist and for my own records. They will charge $85 for them to send the X ray. When I asked they said that $50 price does not include the X ray. If I wanted them I had to pay for them. If another Dental office attempted to get them They will charge $85. (I did not pay for it) Also that $75 Fluoride which I did not ask, the other office charges $20 and they ask before they apply. This time my cleaning ($80) was subpar, my last hygienist cleaned every tooth, and took her time this time it took her 7min to polish and floss. Oh and why does this office have great reviews, its cause they office their patients a special little something if you leave them a good review. I know Cause i was one of them. So if you are a Cash patient go elsewhere this office lacks transparency . If you want a 3 star experience this is a perfect office for you but if you expect great Dental work, keep looking