Nevada Health Centers - Eastern Family Medical & Dental Center

I would not recommend this place to anyone especially if you need any type of medicine. This place is terrible I've been in pain for a week now and never received my prescription I called Monday when I had the appointment because when I went to my pharmacy nothing had been sent due to an issue in the system by my dentist okay fine Tuesday called again it was never sent again called Wednesday left a voice mail nothing called Thursday someone said they couldn't find it in their systems again blaming the systems lady said they will call me back nothing. Called today Friday again they can't find it in their systems so they will call me back when they can, because again for the third time, the system never sent over the prescription, like really come on this place is literally a damn joke. Seriously like what is this you can sure take my money right away but can't help me for a damn second. They don't care about their patients they only care about the money. I've been in pain and this is what my insurance accepts so trash. Never again will I come here.

Update to my previous review for posterity. Orig review at bottom. CURRENTLY I could not reccomend this place. They have a new update that has removed all of their digital files allegedly, and are now asking patients to fill out a 10 page form every time they come in. Even though i had checked in online, confirmed my information online, they now no longer have it( they keep telling patients this change happened a month ago but i literally checked in online two days ago) . The manager was nothing but apologies and no fixes. Claimed that the front desk should have told me well before the appt time. Said they could have someone help me with the paper work, this was never offered by the front desk at any point, he looked very tired when i told him that. Giving a stressed out mom who is by herself a huge package of paper to fill out, while im holding a baby, then actually expecting it to be done in any compacity, when its already been done online is incredibly stupid at best. I wish I could use a kinder word, but one does not exsist. I also worry that this particular facility has prejudiced staff. I was the only white person in there, everone was being given the same story, and by the time my already late appt was over the same people were still waiting because of this change that allegedly has everything on paper. My child was the only person seen. Even after they knew i would not be refilling the paper work out. They were refusing to see the non white patients. I'm not sure if that's actually the case but the optics were extremely upsetting to me and no one else was happy with this either. None of the staff like the change, but are still attempting to enforce it. If you dont have my childs information how can i trust that everything the dr told me today was true? Do they even have his records anymore? Who knows! They claim everything is on paper now, but the dr had a laptop in her arms, the nurse was putting notes in a computer, and the front desk people type away doing, whatever it is they do, while saying its all on paper now. Why is this clear mistake being pushed onto patients? Lastly they kept my license and child's ins. Card and I nearly left without it. Having to drag the baby baby in , they did not want to give me my ID or insurance until I finished the paperwork THAT IVE DONE ALREADY. The amount of stress the front desk staff gave me ended up with me losing my keys and having a panic attack. It was incredibly embarrassing and all of this could have been avoided had this office simply taken responsibility for their error in losing patient information. This was a change for the worse and I do not feel comfortable or safe at this facility after todays appointment. My child will simply go somewhere that we can trust will care for him fully. ////////Took my baby here for his 6wk appt and so far all his follow ups. The front staff has been really nice, it's a small but quiet lobby. The Dr has been really great so far. Listens and is respectful to what I have to say and my baby really enjoys her too. I will continue to go here so long as my babies insurance covers it.

This place is absolutely horrible- my wife came in as a walk-in so they told her she would be waiting 2 hrs max. This 2 hrs turned into to 3 and 3 turn into 4 hrs! The all female staff in there keeps giving you false promises that someone will see you and it doesn’t happen. Not the worst of it….This this place is only for referrals not treatment!!! So we we waited 4 hours just to get a referral ! Do not go here- waste of time !

Very unprofessional and not knowledgeable at all. When I went in they told me my insurance had to approve me getting my wisdom teeth out and that they would send me a letter so they can refer me out which is correct yet when trying to get a hold of them every time they are busy and when I do get a hold of the dentist office the girls there don’t know what the hell they are talking about. They told me to contact them when I got the letter but then the lady over the phone tells me to talk to my dentist about it and that they don’t deal with that when they were the ones who told me to let them know. They are in their high horses over there and honestly is you can go to another dentist office just do it because the workers in the front are just in it for the money.

Thank you to the staff for providing help and care for my children.