NeighborHealth

The doctors, staff and nurse practitioner at the ER were attentive , thorough and provided clear diagnosis and next steps. It took time and there was some breakdown in communication - but then again, it’s the ER and they have to take care of the critical first! Really appreciate the help they provided.

This place is the most horrible place I’ve ever been to in my whole entire life. This place should be shut down effective immediately. The professionalism here is beyond unacceptable. You have nurses that do not take their job seriously the wait is ridiculously long people cannot even get a simple task done effectively even talking to someone on the phone. Overly explaining yourself they hang up on your face because they cannot comprehend how to do something mind you it’s their job. When you call back, they hang up on your face, utterly disrespectful. when I took my son to get seen, you have two young nurses talking about what her and her boyfriend are going to be for Halloween where there’s a bunch of sick kids waiting in the waiting room and there’s a number that’s waiting to be called and they’re just sitting there chatting about their personal life then I get on the phone to call to make an appointment. A girl picks up the phone and she’s laughing and stuttering over her words . this place is trash the audacity that they have to call it an actual clinics/hospital. They’re just stealing money from the insurance companies, misdiagnosing people left and right. I’m so sick of this place and I’m gonna make sure that they pay

I would have been better off going to a veterinarian , at least I would have gotten better treatment than I did at this crappy hospital , the ER was empty when I arrived . I had went in for severe cough and chest pain. I waited over 3 hours for the doctor to see me for less than 2 minutes, he acted like I was a burden for being there and I explained to him what was going on with me and my symptoms and he brushed it off like it was no big deal. Threw some prescriptions at me and sent me on my way. Well come to find out I have a much more severe chest infection and had to be seen at mgh by a specialist because he didn’t bother or care to give me the proper care or diagnoses to begin with. Lazy and incompetent people working here, on their phones and playing games on the computer. Next time I’m in crisis I rather see my vet than go here.

I would say that the most inhumane place for patients this place is where front desk and nurses don’t care about how are you feeling at the time of your appointment even if you are late with just 3 to 4 minutes before your appointment; for me this is frustration and this place for sure needs attention at the time of reviewing their policy to patients cause no way we are living in a communist regime in USA.

very very bad service I arrived with my daughter with a fever and headache at 5 pm 3 hours passed and they did not attend to my daughter because it was not a priority and the lady who attended to me was very respectful, even joking, she told me why I had not taken on the 4th of July when the clinic was not full, I still responded by telling her that she had just felt bad the next day and tried to continue talking too much and I decided it would be better to take her to the children's hospital after having lost almost 4 hours

Terrible service the waiting time is More them 6 hours for a emergency If you have the opportunity to go to another hospital then come to this place! The waiting room it’s crowds and they don’t have enough doctors! They staff say that they have one doctor with 35 patients on the waiting list in an emergency room at 1 AM. For who I arrived here at 5 PM haven’t seen anybody so far! Stay at home, treat yourself but don't come to a hospital like this.