NaperBrook Dentistry

NaperBrook Dentistry is located at 1304 Macom Dr Ste 4, Naperville, IL 60564. They can be reached at (630) 585-5005 or +1 630-585-5005. This practice provides dental services to the Naperville community.

Customer reviews of NaperBrook Dentistry present a mixed picture, highlighting concerns regarding appointment reminders and billing disputes.

One reviewer expressed dissatisfaction with the practice's change in appointment reminder policy. They reported missing an appointment due to the lack of reminders, which they had previously received. They also described a negative interaction with the receptionist, citing rudeness and a dismissive attitude. The reviewer felt that the practice's policy of charging for missed appointments, while not providing reminders, was unfair.

In response, the office manager clarified the practice's position regarding appointment reminders and billing. They explained that reminders are considered a courtesy and are not guaranteed. The office manager also addressed a separate billing dispute involving a 3% supply fee, which was implemented to cover increased costs due to COVID-19. They stated that the reviewer became belligerent and used offensive language during the interaction, leading to the termination of the conversation. The supply fee was later refunded by the corporate office.

Key concerns raised in the reviews:

• Inconsistent appointment reminder policy
• Rudeness from staff members
• Billing disputes related to supply fees
• Communication issues between staff and patients

Potential patients should be aware of these concerns and may wish to inquire about the practice's appointment reminder and billing policies before scheduling appointments.