My Smile Dental

I came in for some dental work, two of my teeth were bonded together so I could not floss or bite down correctly. I called next day 8/22 @ 2:20pm to see if I could see another provider specifically Dr. Patel because I did not feel comfortable going back to first doctor in the same practice and was told it was not possible to see Dr. Patel and that if I did not like the work that was done I could go somewhere else. I thought this was extremely rude being that I was very nice and was just asking to see someone else I did not even talk down on the previous provider I just would feel more comfortable with someone else at this point. You guys should really have your front desk work on their professionalism and the way they speak to your patients. Great doctors and I had a good visit overall here but the staff was extremely disgusting over the phone. Response to your message down below: DR.PATEL is NOT the only doctor in your practice as I DID NOT SEE HER I SAW DR.LIYA, with that being said you also billed me under an incorrect provider bc Dr. Patel never saw me, and if you think being told " that if I did not like the work that was done I could go somewhere else" Is not being treated " badly " when all I was requesting was to see Dr. Patel then you need to reevaluate your customer service skills along side with your office. Terrible ! I saw a different office to resolve my issue and as a result was told DR. LIYA cracked my tooth and cracked the filling she had put in herself as well as another filling she put in fell out.

Do yourself a favor do not go to the dentist. I have seven cavities that they did not tell me about and besides that I need five root canals. These people are disgusting that they can let this happen to somebody's mouth. I was going to the dentist every six months getting x-rays getting cleanings and they didn't tell me anything. I'm not finished I am going to hire a lawyer they ruined my teeth.

I had an emergency dental situation where my root canal was infected and they told me my insurance doesn’t accept X-ray because I had gotten an x-ray a month before. Basically They gave me such a hard time. They didn’t end up fixing my teeth and they will not do anything for free.

If I could give -0 I would very unprofessional and didn’t care about my experience with them at all I would have to call a bunch of times no one ever answered the phone I had to call my insurance and do the appeal myself and then the office lied and said they did I had one visit on July 16 and never when back it was as if they didn’t want to treat me but couldn’t come right out and say it so they ignored me I guess they didn’t want to take my state insurance and I don’t have the best of teeth from abusive relationship so I have missing teeth I guess I repulsed them and they didn’t want to be bothered I hope they see this please don’t go here if you don’t have to

Today I went in as a first time patient and a saw Dr. Patel, she was fantastic! She saw I was visibly upset as the bonding in my front tooth came out and have 2 special occasions in a few days. Well she told me not to worry and did me a favor by fixing it on the spot and did a perfect job…..Feel so comfortable and trusting of them already