Metropolitan Dental Associates

I just called for an appointment, and they already sounded rude, so I won't be showing up for an appointment, seeing the negative reviews from other people. I cannot stand a place that gives you an appointment time but doesn't keep their end of the bargain when you show up on time. These places should not be rewarded with customers.

BEWARE !!! ENTER AT YOUR OWN RISK. This place can only be as the pits of the hottest part of hell. For starters, when you call, you will either be immediately placed on hold to listen to classical music for over 20 minutes, or you will simply be hung up on. If you finally are able to speak with a human representative please be aware that you will be greeted nastily the staff they have working in this dentist office are disgusting. Now for the bait and switch. They will say anything to get you in the office. Literally anything even going as far as lying about what your insurance is willing to cover just so you can get in the office. I was told over the phone that my insurance covered for an extraction of a tooth that has been giving me extreme pain since my initial appointment in May. I was told that the tooth would be extracted today and I had nothing to worry about and to come in for my appointment. It felt too good to be true so I should have known that once I arrived, it would be a disaster. I arrived and was made to do x-rays again despite them having my x-rays from the prior appointment however, I did not oblige. After my x-rays a longer waiting process in there waiting room just to finally getting back room and wait longer. I was informed by the doctor that he would not do the extraction without an additional commission that needed to be paid by me. The dollar amount went from $1900-$500 in less than three minutes. I also recorded this conversation because I could not believe that I was in negotiations with my Dentist. It felt as though I was in a car dealership, haggling for the best deal. Ann and the doctor exchanged looks throughout this negotiation process to see which dollar amount I would agree to paying that day so that they could enjoy a commission. I did not agree to pay anything upfront for a procedure that my insurance 100% covers. I ended up leaving the office in the same amount of pain if not more than when I arrived. Save yourself the time and the stress and please go elsewhere. Do not take Keisha’s pleasantries over the phone as niceness as she is the top contributor to the commission process. She is a snake cool say anything for a dollar. She takes commands from her white bosses, as if she is a slave on the plantation. If you are not prepared to pay thousands of dollars out of pocket in commission for the staff to enjoy do not come here.