Important Information Regarding Mesa Dentistry in Mesa, AZ

Mesa Dentistry Introduce

This information is crucial for local users in Mesa, Arizona, who may be considering Mesa Dentistry, located at 1440 S Country Club Dr #23. While this platform category typically highlights Dental Clinics offering valuable services, recent online reviews concerning Mesa Dentistry raise significant concerns that potential patients should be aware of. It is important to approach this clinic with caution and consider the experiences shared by recent patients before making any appointments. The phone number for the clinic is (480) 461-3400, and the mobile number is +1 480-461-3400.

One detailed review describes a highly problematic experience at Mesa Dentistry following what appears to be a recent change in ownership and staff. The patient, who had a scheduled check-up appointment for May 2024, reported several alarming issues. Upon arrival, they noted that the staff was unfamiliar, and a new computer registration terminal had been installed, which reportedly malfunctioned. During an X-ray procedure, the technician allegedly refused to provide a lead bib for radiation protection until explicitly requested by the patient. Subsequently, the technician informed the patient that the dentists they were accustomed to, Dr. Liao or Cheung, were no longer at the practice, as it had been sold off a few months prior – a fact the patient claims they were not informed of by the clinic's front office staff.

The experience further deteriorated when a new, unidentified dentist allegedly recommended two new crowns, quoting a price of $3,000 per crown initially. When the patient expressed that this was significantly higher than their usual experience, the price inexplicably dropped to $1,500 per crown, totaling just over $3,000 for both. The patient enrolled in Care Credit to cover potential out-of-pocket costs. However, a significant issue arose when the patient contacted their dental insurance and discovered that Mesa Dentistry had stopped accepting their insurance a mere three days before the appointment. Adding to the financial concerns, the patient received a credit alert indicating that Care Credit had been fully charged for the procedure *before* it was even performed – a highly unusual and concerning billing practice.

Attempts to resolve these issues with the office manager, Tiffany, and a front office person reportedly involved rescheduling the appointment to allow for approval through secondary insurance. However, the day before the rescheduled appointment, the insurance company stated they had received no inquiry for the procedure and therefore had not approved it. Upon canceling the appointment, the patient alleges that Tiffany provided a misleading explanation, claiming that charging Care Credit before submitting to insurance and then reimbursing the patient was standard procedure. The patient, who has experience as a surgery scheduler, refuted this claim, stating that the correct process involves obtaining authorization, determining the patient's out-of-pocket cost, and then offering payment options like Care Credit for the remaining balance. The patient ultimately disputed the Care Credit charge, which was reportedly agreed to be reimbursed by the clinic.

Seeking a second opinion, the patient visited another dentist who, after taking new X-rays, determined that only one new crown was necessary, and their insurance covered the entire cost. This starkly contrasts with the initial diagnosis of two crowns at Mesa Dentistry. The reviewer strongly advises others to "STAY AWAY" from this practice, alleging potential issues with billing practices and the possibility of unnecessary treatments, raising serious concerns about the ethical and professional standards of the clinic under its new ownership. The review concludes with a warning about predatory fraud schemes in Arizona's dental industry and advises readers to be cautious, read reviews, and seek recommendations from trusted sources.

Adding to these serious allegations, a second, albeit briefer, review expresses disappointment and upset at the discovery that Mesa Dentistry has merged with another company. This patient called to confirm an appointment and found that they were not in the system. They described the receptionist as "pretty clueless" and expressed a loss of confidence in the new entity, having had positive experiences with the previous dentists at Mesa Dentistry. This review highlights a potential disruption in service quality and a decline in the patient experience following the change in ownership.

Based on these recent and concerning reviews, local users should be extremely cautious when considering Mesa Dentistry. The allegations include potential insurance fraud, charging for services not rendered, recommending unnecessary procedures, and a lack of transparency regarding the change in ownership and insurance acceptance. The negative experiences shared by these patients paint a picture that is far from the expected standards of a reputable Dental Clinic. The environment described is one of confusion, potential financial risk, and a lack of clear communication.

Given the severity of the issues raised, it is impossible to recommend Mesa Dentistry at this time. The features that are evident from these reviews are negative ones, including alleged billing irregularities, a lack of proper communication with patients, and concerns about the necessity of recommended treatments. There is no information available regarding any positive features or services under the new ownership. Furthermore, there is no mention of any promotional offers; instead, the focus is on alleged overcharging and potentially fraudulent practices.

In conclusion, local users in Mesa, Arizona, seeking dental care should be aware of the serious concerns raised in recent online reviews regarding Mesa Dentistry at 1440 S Country Club Dr #23. The reported issues include a lack of communication about a change in ownership, potential insurance and billing fraud, and allegations of recommending unnecessary and overpriced procedures. It is strongly recommended that individuals seek alternative dental care providers in the area and exercise extreme caution before considering Mesa Dentistry. Further investigation and verification of the clinic's current practices would be prudent before entrusting them with your oral health and financial well-being. These reviews serve as a critical warning for the local community.