Merchant Dental: Dr. Merchant and Dr. Merchant

I had a pretty disappointing experience at this dental office. Hygiene and cleanliness seem to be big issues. I rarely saw the staff washing or sanitizing their hands, and they reuse gloves by leaving them on the counter, which doesn’t seem right. When I came into the room, the instruments were already out in the open, so I couldn’t tell if they were clean or not. At my previous dentist’s office, they always opened them in front of me. Overall, the place made me really uneasy. I wouldn’t recommend it.

Always a great experience. Dr Merchant and his staff are always great. Never have to wait long. And a painless dental cleaning is a bonus !

My experience at this dentist was extremely disappointing. The quality of care was subpar. The dentist was rough during the procedure, causing unnecessary discomfort. Just went straight in with the drill. And he stood the whole time as if he were in a rush. Additionally , their lack of communication about the treatment plan left me feeling confused and uninformed. I would indeed get a second opinion. I was told from this doctor I had three cavities. I went and got a second opinion and it’s only one. The other two were discoloration. Furthermore the woman at the front desk made me feel like I was an inconvenience because I have so many appointments because I can’t afford to do everything all at once. I would not recommend this dentist to anyone seeking professional and compassionate dental care.

THEY WILL TELL YOU YOU NEED WORK DONE THAT YOU DO NOT. Get a second opinion before getting ANY work done here. I went in for a cleaning and it had been a while, so I was expecting it to be rough. I ended up walking out with them telling me they couldn't do any work that day because I needed a deep clean in two sessions, and several fillings. I was disappointed because I've never had a cavity in my life and they said I had several. They said they needed to hear from my insurance before any work was done. After this, they completely ghosted me for 3 weeks. When I called my insurance company, they told me they had never been contacted and claims/quotes were never filed. So I went to a new dentist. My new dentist confirmed I HAVE NO CAVITIES AND DID NOT NEED A DEEP CLEAN. I asked her to triple check to be sure, I told her another dentist had told me I had several cavities. After checking again to make sure, she told me I had staining on the backs of my teeth (I had known about that for years) but absolutely no cavities and my teeth were impressive for not having been to the dentist in a while. Do NOT get work done here without a second opinion first! They will tell you that you need work done that you do not need.

I've been going here for years and Dr. Merchant and his team are top notch. Easy to work with, professional and they do a great job.