Mendes Family Dentistry

The dental work is fantastic, but I had to cancel my most recent appointment when I woke up at 7:15am with a fever and sore throat. When I called to cancel my 8am appointment instead of being a no-show, the receptionist responded with "A little notice would have been nice cause then we could have filled the spot". Don't appreciate the passive aggressive attitude from her.

3 booked appointments in a row were cancelled!! Took months to get an appt. 1 was cancelled as my daughter got there. The next 2 were cancelled a couple days prior. All because their hygienist quit. Same reason in July and August! Too bad because the actual Dentist is very good.

Update: I scheduled an appointment a few weeks ago before a vacation to have a look at a tooth that was aching. When I got in, the desk said that there was no appointment in the schedule for me, but indicated that the person who booked it has made this mistake in the past. However, she assured me someone could help me out if I waited 15 minutes. 45 minutes passed and I hadn’t been seen, yet. I had been draped and sat in an exam chair, but no one had checked in on me. I had to leave. I had to get to work and had actually requested the morning off from work for the appointment. I emailed the office afterward but heard nothing back. Sad, I loved this place. I snored during part of my root canal. I am not exaggerating. I’m a nervous patient and move/fidget a lot but they made me very comfortable and gave me some headphones so I wouldn’t hear the drill. I’ve been coming here awhile and I highly recommend them.

I’ve only been to this dentist one time so far but everything went very well for me! I have a big fear of the dentist, but my visit was trouble-free. The staff, hygienist, and dentist were all very nice and did a good job. I ended up having a cavity and they filled it that same day. It was so quick and easy and completely painless.

The service once you get past the front doors is definitely 4 or 5 stars. The dental assistants have been very kind. Honestly, they could go even more intensely on the flossing for me. I can imagine how if you're less rigid about your flossing habit, you would not feel judged by the folks working on your teeth. No free floss or toothbrushes of adult dental care, but they have the fun ceiling stickers in all the rooms. My appointments go swiftly--which is especially great since the x-rays historically have been my least favorite part of dental care. The location is nestled right between two A-line spots and there's plenty of residential streets for parking. My main gripe is that I've had just the worst time with scheduling and interacting with the front desk reception team. Over the span of May and June 2023, I called about five times and did not even get my call picked up. Once I'm conversing over the phone, I don't need overly cheery, but I do just feel hostility whenever I try to get more information or just hit a wall because they only book out a month in advance. Or at least a returned call when I leave a voice message the week before the next month asking if I can schedule now, not hearing back, then calling to find out everything is in fact booked out. I have sat in the waiting room and watched families get treated with more enthusiasm than me as an individual trying to be proactive about dental health. While not everyone is into small talk, I am startled how unwelcomed I feel when I tried to engage beyond signing or asking clarifying questions--and see a very different reaction to the same types of conversations from a different person in the same ten minutes. Personally, will be switching for better customer service, but the dentistry in here is lovely.