Maestro Smiles

This is absolutely the best Dental Practice I have ever had an experience with. From the administrative staff who greet you at the door and help with scheduling and administrative needs in a very timely and professional manner to the dental assistants who are just awesome to Dr. Ruggieri, who is the most caring, compassionate, competent dentist I have ever had. I just can't say enough about him as a person and medical professional. From top to bottom (and there is no bottom at Maestro Smiles) they are superstars....always sharing their pure, positive, power energy to all who walk through their door. Thank you Maestro Smiles!!

The most unprofessional place I have ever been to. My father and I had an appointment last week where they said they couldn’t take my father because we were late even though we arrived by the time they had written on the card. I switched my appointment with my father so he could get his work done. I decided to reschedule my appointment and the closest slot they had was for MARCH. I had another appointment with them today to get my wisdom teeth checked. I made sure to arrive early so they couldn’t use the late excuse again but the lady at the receptionist desk tells me that my appointment is for next week. I came home and checked the card they had given me and sure enough the appointment was for today. They blatantly lied to my face and just switched my appointment time without telling me. Needless to say that I will never be coming back here. I wish I could give this place a zero star review

Worst dental experience I’ve ever experienced in my entire life. The hygienist ( Courtney) was rude, yelling at me in a very disrespectfully manner and very unprofessional. I was disgusted ? by her behavior! This Hygienist should be ashamed of herself how she treats the patients. Dr Ruggieri walked in the room didn’t even introduced himself , looked at the X-rays and only said “Go and take all those Bad Boys out and then come back”! I assume I will need to have many extractions done?!! He handled me a referral to an oral surgeon and walked away. The front desk girl and the lady who schedules appointments were polite. If I could give no stars I would!

Although the dentist and the staff is amazing! The no show policy is NOT! I have a lower immune system and missed 1 appointment because I was sick and I tried to cancel the appointment by the text message method and I guess it didn’t work and the second time the appointment was made months prior and my phone was broken so I didn’t get the reminder and again I was severely sick with laryngitis so I got a letter saying I could no longer be a patient. As soon as I got the letter I called the office with almost no voice just to be told “my manager said that’s our policy sorry! I’m dissatisfied at all cost! Not helping o have severe anxiety so switching dentist is not gonna be easy! But it’s “their policy”

The ladies that work in this office, the two that sit to the side verifying your insurance, have a stank attitude!! Before making an appointment with this dental office, I called my insurance company and verified this office was within network. I then called this office to make my appointment, whomever I spoke with verified they took my insurance and gave me an appointment. I get there today, for my appointment, and the young lady at the front desk tells me they don’t take my insurance. I state they do, this was all verified over the phone with someone at that office. The young lady asks me to see the ladies on the side… they proceed to tell me again that they don't accept my insurance… and I again, state they do and the verification process I went through. (As if I’m making this up.. give me a break!!) So I decided to call my insurance while I’m there so the representative can confirm they are in their system and in fact take my insurance. I put my cell phone on speaker, the representative confirms the information but that wasn’t good enough for these two ladies…. The one lady (with the short hair) proceeds to ask the insurance representative “are you located outside the US”?…. the representative states yes.. and this lady at the dentist tells her, “can you transfer me to someone in the US”, looks at me and states.. “I need to be sure”…. Talk about being Racist!!!!! I waited a few minutes and decided I DO NOT LIKE THEIR ENERGY and don’t want to give them my business. I’ll find a different Dentist!! Check yourself Dental Clerk!!! I will NEVER recommend this office!!!