James River Dental, Derek R Kaelin DDS and Associates

I have 5 kids and Northside is great at working with them. So patient and gentle. Successfully filled my (very nervous) 5 year old's cavity. I have very sensitive teeth and they never shame me and try to keep me as comfortable as possible.

VA PATIENTS BEWARE I would HIGHLY suggests going to somebody who will actually take care of their patients. The office staff has been extremely unprofessional. I am a veteran and I have been trying since Sept/Oct to get an approval for my TMJ issues. I got VA to approve injection for TMJ and have been waiting for THEM to call to schedule since I didn't want to be an annoyance. Since it's been approx 4 weeks since order was approved I decided to contact them. When I express my irritation on there office manager and there taking care of me and possibly other patients Iwas hung upon. SO UNPROFESSIONAL. They have NEVER been a friendly clinic. Find someone else.

I was new to this office because of a dental emergency. The ladies were so nice and able to get me right in. Shana and Dr Kaelin took great care of me!! I wanted to come back a few more times to make sure the office as awesome as it seemed. It definitely is!!! I have had less than stellar experiences over the last few years, but Dr Kaelin is very good at what he does and much cheaper than my last couple offices. So happy that I happened across this office by accident. I have never been to a dentist office that had such a fun “team” atmosphere. I can tell they all love what they do. Shana is always wonderful and makes me feel totally relaxed. She takes great care in explaining everything to me when I ask an extreme amount of questions. :)

Really glad I found such a great dentist. I switched myself and my kids over to this dentist a couple of years ago and they have been really wonderful. They care and take the time to make sure your comfortable as possible during all your procedures. My kids really have a great experience here too and makes it easier for trips to the dentist. Also really loved his assistant Jenny! She was super sweet and really kept my informed of everything while I was there.

Derek Kaelin is wonderful, he makes great conversation (super funny) and tries to make the best out of what can be a not so fun experience. He was efficient and made me as comfortable as possible. Now, let's talk about his assistant Nicole, this woman is wonderful... she went over my dental plan very thoroughly and was so sweet and thoughtful. She offered a blanket when she knew I'd be cold and made sure I was okay all through the procedure, there was a great flow of conversation and explanation of everything that was being done and why... seriously she is the sweetest. Not a lot of people can say they enjoy going to the dentist, but this team definitely made that possible. Thanks so much!