iSmile Orthodontics - Yonkers

I went for a consultation for my son who is autistic. I decided not to go ahead with the braces as my son wasn’t ready. They told me that in order to lock the price, I needed to leave my credit card number, in case my son changed his mind. So imagine my surprise when I couldn’t get my money back. But that’s not even the worse of it: They gave my credit card info to their financial dept who sent me a text telling me they will deduct monthly fees for braces he never received. I have been calling every day but I am being royally ignored. I will never let them get away with it. This is ridiculous. So let this be a warning for anyone who is interested in their “services.

All the staff and doctors are extremely professional. J who takes the scans and xray pictures is cool, kind, and professional. Never had a problem at this location. I would highly recommend!!

Staff are super friendly and kind to my children! Edelisa and Jeriel were amazing! They were helpful with their first time receiving braces! I would definitely recommend ismile on park Avenue!

Always, and, I mean always a wonderful experience. The doctors and assistants are very professional and caring. I didn’t get his name but the guy at the front desk is amazing. I'm always greeted by name upon entry. I’ve never sat in the waiting room for more than five minutes. Five stars service from the moment you walk through the automatic doors. Thank you, iSmile Orthodontics in White Plains, NY. I appreciate you and all that you do.

Everyone was kind and helpful. Mostly efficient service. But the hygiene standards here really turned me off. The place looks clean to the eye but not everyone is wearing PPE while doing things in your mouth, I saw someone put their PPE on in the wrong order (gloves then mask), not hand washing before clients etc. Would be nice to see that people working inside your mouth make it their mission to provide 100% cleanliness and compliance with best practices. It's a shame because I otherwise liked the vibe of the office, but hygiene is paramount to me in a medical office. Sadly won't return. Hope I didn't catch anything while in there but this was my only choice for a quick visit.