iSmile Orthodontics - Yonkers

Welcome to iSmile Orthodontics - Yonkers, located at 169 Park Ave, Yonkers, NY 10703, USA. As an orthodontic service listed in the Theme Park Directory, iSmile Orthodontics - Yonkers has received mixed reviews concerning its billing practices and staff professionalism.

You can contact iSmile Orthodontics - Yonkers at (914) 965-4233 or +1 914-965-4233.

One patient reported a negative experience related to billing and customer service. After a consultation for their autistic son, they decided not to proceed with braces. However, they were asked to provide their credit card information to "lock in" the price in case their son changed his mind. Subsequently, they faced difficulties in getting a refund and received a text from the financial department indicating monthly deductions for braces that were never received. The patient reported being ignored when attempting to resolve the issue, leading to significant frustration.

Conversely, another patient reported a positive experience, highlighting the professionalism of the staff and doctors. They specifically mentioned J, who handles scans and x-ray pictures, as being cool, kind, and professional. This patient stated they had never experienced any problems at the location and would highly recommend it.

The reviews suggest that while some staff members are professional and provide positive experiences, there are significant concerns regarding billing practices and customer service. Prospective patients should be aware of these mixed reviews and consider their comfort level with potential billing issues.

Key points from patient reviews:

• Concerns about billing practices and difficulties obtaining refunds.
• Reports of unauthorized charges and poor customer service related to billing.
• Positive feedback regarding the professionalism of some staff members, particularly J.
• Mixed experiences with consultations and financial transactions.

Prospective patients should carefully consider the reported billing issues and clarify any financial policies and procedures before proceeding with treatment. It is recommended to document all financial agreements and transactions.