iSmile Dental Associates

I couldn’t be more grateful to have found Dr Chang. I’ve been coming to her office for 3 years, my kids and husband for 2 years now. This review is well overdue. She is caring and straight forward to the point. I came to her on an emergency and took me in right away and she listen to all my concerns. She is an expert in her field, very dedicated! Her and her staff are extremely helpful in every single way all questions answered very honest and reliable. If you want to feel at home with a determined dentist come here! :)

Very disappointed with how clients are treated here. Terrible service and no one wants to help you out. How you schedule me an appointment, tell me I have a $40 fee for missing an appointment I had to cancel due to an emergency. Your front desk staff said it would be waived MONTHS ago. Fast forward I come to the office on my only day off just to be told no appointment was made because of the fee, and even if I did pay the fee right then and there, I still wouldn't be able to get my cleaning because the appointment was never booked after I was told that it would be. Seems like common sense is scarce in this office.

I get a good cleaning twice a year, and I hope I never need anything different! My recent visit to this dentist was spot on. The staff was friendly as always, and my dentist ensured my cleaning was thorough and comfortable. It's reassuring to have a dental team that keeps my visits routine and hassle free.

Go there only if you are paying out of your pocket. If you have medicare or medicaid, they will accept it in the beginning. When its the time to do procedures, they will tell you that insurance company is not paying enough so they can’t do it. They will do the procedure only if you are paying from your own. I had really bad experience with them. You can also go there if you want to have same experience as I had. I also had to call insurance company to check if the insurance company is covering that procedure, which is dental office job to do all these steps.

I am writing this review based on my cleaning at this office. I have gotten my teeth cleaned here three times. For my last two cleanings I had no complaints with Dr. Chang and a gentleman hygienist. I felt it was thorough and received a complimentary cleaning kit afterwards. Today, it was a different provider. Although she was nice and gentle with my teeth, it was not the same deep cleaning I expected from this office. I still see stains that is usually removed whenever I get my basic cleaning. There was no difference from before which is disappointing. It was the quickest cleaning I've ever received. I also did not receive any cleaning kit this time around. They either forgot or ran out of supplies, but that is another thing that is standard in most dentist offices. Fortunately, my insurance covers the cost of cleaning because it is not worth the price to pay out of pocket. I would suggest you request for those two above that I mentioned or go somewhere else for a cleaning. I am unsure if I will come back.