Horsey Orthodontics
Contact Number: (804) 672-3030
Mobile phone: +1 804-672-3030
Website: horseyorthodontics.com
Email:
Opening Hours:
Address: 4106 E Parham Rd, Richmond, VA 23228, USA
Location
Customer Reviews
Dr. Horsey and his team at Horsey Orthodontics are absolutely fantastic! From start to finish, they provided exceptional care and expertise. The team's professionalism and dedication truly shine through, resulting in a beautiful smile that I'm so happy with. The entire experience was seamless, and I highly recommend them for anyone considering orthodontic treatment. Thank you, Dr. Horsey and team!"
Fantastic place! My daughter Everleigh got braces recently here and was so so nervous and they really treated her so well. It was an easy experience. Fantastic doctors and nurses. They take such good of their patients.
Dr. Horsey and his entire staff are wonderful! Both my daughters have had great experiences and love their braces. All of my questions and concerns are addressed at each appointment and I have seen such a huge improvement in their smiles and teeth!
We feel very well taken care of at Horsey! They are getting my 10 year old’s teeth into great shape so they fit better in her mouth. She loves the color choices on the bands too!
My daughter received treatment at the Parham Rd location under the care of Dr Horsey…. While the experience was pleasant during the time of treatment, today I received the most disgusting display of professionalism - post care. My daughter received a regular retainer after treatment however with her being 12 at the time she lost it!! I went back to Horsey and it was suggested to go with the permanent retainer as an alternative to her “losing it” again. I paid the $250.00 fee and the permanent retainer was placed. I was told that day, she should continue to wear the tray retainer at nights for a week and we went on our way….. fast forward 6 months later- I started noticing my daughter was beginning to form a gap, I called Horsey and came in for a visit. I was told she needed to have a 8 month treatment plan because the retainer broke and it would cost me additional money. I explained to them that I have a permanent retainer myself for well over 10 years and I haven’t had an issue with mines nor have my teeth moved as I don’t wear my tray at night ( this was one of the excuses I was told - my daughter was the wear the tray every night) I asked to have someone look into this issue because I didn’t think it was fair to spend an additional substantial amount of money after spending well over 5k for the treatment. At this point the Dr and nurses in the back were very professional and understood my concerns. I spoke with a young lady at the front of the office, she identified herself as the “office manager, or office coordinator”, I explained my situation to her and off the bat she said “it’s my responsibility to make sure my child is wearing her retainer “ I explained to her that I was told the permanent retainer should’ve fixed any issues and we were only instructed to wear it for a week. This young lady was at times combative, rolled her eyes at me and was very dismissive. She even had the nerve to lie and say I received the retainer for free, she quickly back tracked after I said I could show my receipt that I paid for it. At this point I have reserved a consult with another orthodontist, I’d rather spend the additional money elsewhere than to give it to this business.
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