5.0
This summer, I visited Dr. Harnois for dental work. During my initial consultation, all my questions were answered thoroughly, making me feel comfortable proceeding with the necessary work. After the consult, I reached out to Dr. Harnois' office manager, Donna, with additional questions, including a personal health matter affecting my husband and me. Donna spoke with Dr. Harnois, relayed his responses, and we scheduled the required appointments. The first visit involved having teeth pulled. The quality of work was great, and both Dr. Harnois and his hygienist took their time, making it a relatively painless process. A few hours after leaving his office, I received a text from Dr. Harnois' personal cell phone. I had only provided my number to his front desk. His text was a check-in about my recovery which I responded to. However, several hours later, I received unprompted inappropriate texts from him that made me feel uncomfortable. This put me in a difficult position: should I walk around with incomplete dental work while finding a new dentist, or continue the treatment and avoid causing a bigger issue? After a day, I confronted Dr. Harnois about how uncomfortable his texts made me. To his credit, he took full responsibility, apologized profusely, and promised utmost professionalism from him and his staff moving forward. Believing his sincerity and feeling self conscious that I was now missing teeth, I decided to continue the treatment. Before my next visit, an unexpected serious event forced me to reschedule my appointments for a month later. I sent Dr. Harnois proof of this event in good faith. He assured me Donna would contact me to reschedule. However, when I spoke with Donna, I did not feel I was met with the promised professionalism. She questioned why I couldn’t borrow money to stick to the original schedule and questioned if I was comfortable walking around with holes in my mouth. After the text messages and insensitive questioning, I canceled all future appointments and will not be returning to this office.
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Overview
Hours
Hinsdale Dentistry Introduce
Hinsdale Dentistry is a trusted name in dental care, offering comprehensive services to patients in Hinsdale, Illinois, and surrounding areas. With a dedicated team of experienced dentists and state-of-the-art facilities, we provide personalized care for all your dental needs. Our goal is to make your visit comfortable and stress-free while delivering the highest standard of dental services.
Located at 911 N Elm St Ste 230, Hinsdale, IL 60521, Hinsdale Dentistry is easily accessible for local residents. We are open Monday-Friday with flexible hours to accommodate your schedule:
- Monday: 1:30 PM - 5:00 PM
- Tuesday: 1:30 PM - 5:00 PM
- Wednesday: 7:00 AM - 2:00 PM
- Thursday: 7:00 AM - 2:00 PM
- Friday: 7:00 AM - 1:00 PM
- Saturday and Sunday: Closed
We offer a wide range of services, including general dentistry, orthodontics, periodontics, and cosmetic dental treatments. Our practice is equipped with the latest technology to ensure accurate and efficient care. Whether you need a routine check-up or advanced dental procedures, we are here to meet your needs.
Our team is known for their professionalism, expertise, and compassionate approach. We understand that visiting the dentist can be daunting, which is why we strive to create a welcoming environment where patients feel at ease. From the moment you walk in, our friendly staff will ensure you have a positive experience.
Customer feedback highlights our exceptional care and dedication to patient satisfaction:
- "Dr. Mike provided exceptional care during my wisdom tooth extraction procedure. His expertise, professionalism, and attention to detail made the experience comfortable and smooth."
- "Dr. Peter Harnois is wonderful. He is professional, knowledgeable, and thorough. His team is so polite! I've only had great experiences at Hinsdale Dentistry."
- "I found the practice after a very bad experience and not having much trust in dentists. Dr. Harnois takes the time to discuss your procedure, he's very compassionate and understands works with state-of-the-art equipment making you feel at home."
At Hinsdale Dentistry, we are committed to helping you achieve optimal oral health. Contact us today to schedule an appointment or learn more about our services.
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Hinsdale Dentistry
911 N Elm St Ste 230, Hinsdale, IL 60521, USA
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This summer, I visited Dr. Harnois for dental work. During my initial consultation, all my questions were answered thoroughly, making me feel comfortable proceeding with the necessary work. After the consult, I reached out to Dr. Harnois' office manager, Donna, with additional questions, including a personal health matter affecting my husband and me. Donna spoke with Dr. Harnois, relayed his responses, and we scheduled the required appointments. The first visit involved having teeth pulled. The quality of work was great, and both Dr. Harnois and his hygienist took their time, making it a relatively painless process. A few hours after leaving his office, I received a text from Dr. Harnois' personal cell phone. I had only provided my number to his front desk. His text was a check-in about my recovery which I responded to. However, several hours later, I received unprompted inappropriate texts from him that made me feel uncomfortable. This put me in a difficult position: should I walk around with incomplete dental work while finding a new dentist, or continue the treatment and avoid causing a bigger issue? After a day, I confronted Dr. Harnois about how uncomfortable his texts made me. To his credit, he took full responsibility, apologized profusely, and promised utmost professionalism from him and his staff moving forward. Believing his sincerity and feeling self conscious that I was now missing teeth, I decided to continue the treatment. Before my next visit, an unexpected serious event forced me to reschedule my appointments for a month later. I sent Dr. Harnois proof of this event in good faith. He assured me Donna would contact me to reschedule. However, when I spoke with Donna, I did not feel I was met with the promised professionalism. She questioned why I couldn’t borrow money to stick to the original schedule and questioned if I was comfortable walking around with holes in my mouth. After the text messages and insensitive questioning, I canceled all future appointments and will not be returning to this office.
Aug 06, 2024 · Sabrina ScottOwn a dental office or found incorrect details?
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