Highland Family Dentistry: Concerns Regarding Staff Competence and Customer Service

Highland Family Dentistry Introduce

Welcome to Highland Family Dentistry, located at 3606 E Highland Ave #101, Highland, CA 92346, USA. As part of our Theme Park Directory, we provide information on local dental services. You can contact Highland Family Dentistry at (909) 425-2500 or +1 909-425-2500.

Highland Family Dentistry has received negative reviews from patients, highlighting concerns about staff competence and customer service. Patients have expressed dissatisfaction with the quality of care and the professionalism of the staff.

Key concerns highlighted by patient reviews include:

Perceived lack of knowledge and conflicting information from dental assistants.
Failed denture reline procedures and associated costs.
Rude and unprofessional behavior from the office manager.
Dismissive attitude from the dentist when addressing patient concerns about misleading information.
Overall chaotic and declining quality of service compared to previous experiences.

Patients have expressed significant dissatisfaction with the current state of Highland Family Dentistry. Concerns about the competence of dental assistants, the professionalism of the office manager, and the responsiveness of the dentist have been raised. The perception of declining service quality and a chaotic environment is prevalent in the reviews.

It is important to acknowledge the negative nature of these reviews. Potential patients are strongly advised to consider these experiences and make informed decisions. It is recommended to contact Highland Family Dentistry directly to address any potential concerns regarding their practices, especially concerning staff competence, customer service, and patient communication.

As with any healthcare provider, individual experiences can vary. However, the consistent themes in the negative reviews suggest potential systemic issues within the practice. Patients are strongly advised to document all interactions with the clinic, especially regarding treatment plans, staff interactions, and complaint resolution, to ensure they have records of their communications.