Hanson Place Dental

I was literally fearful based on the reviews but heres my experience April 2024 I had to realize, its indeed a factory, they are very busy, scheduling is via email (dont try the phone) but the doctors and nurses are great! The front desk ppl are indeed rude and know nothing about costumer service but they are as efficient as can be. Dr Khorram is a star! Root canal super efficient and smooth, calming energy even thought he had 2 other patients as well. But when he was with me he was fully present and professional. If you have private insurance or wanna pay out of pocket there’s def better places. If you have medicaid ir similar you don’t have many other options in Brooklyn.

My one star is one out of one hundred. Jessica G’s review is spot on. They would not be honest about the wait time. After 1 hour in the waiting room, I told them you basically canceled me when you couldn’t give me an honest answer. Who knows how long it would be as I saw people go in the door and come out back to the waiting room. And yeah, those seats are slippery and uncomfortable.

Dr. Kahn is the worse doctor. She picks and chose her patients. She sent me home for a misunderstanding saying that I needed a bridge and accusing me of having Corona seeing a negative result. I went home came back and saw another doctor was told that my impressions were done come back in three weeks UPS list the package and I have to wait another three weeks for two crowns walking around with temporary teeth in my mouth. The owner is very helpful but the staff is problematic.

How do you give negative star on here! Poor customer service. Every employee there seems to have an attitude problem. Seems like a one shop stop over there. And none of them seems like they want to actually do their job even down to the dentist who looks like he's an intern working on people teeth. Oh and don't even think you're getting through when you call it's a gamble either you are or you not depends if the one person they have to answer the phones actually picks up.

It took me over 2 hours for a root canal CONSULTATION. Spent about 30 seconds with the dentist. And I had an appointment. I would pick somewhere else but my insurance is poor people insurance and can’t get any appointments anywhere else. If I didn’t invest all of this time I would have walked out and went to an emergency clinic. And the waiting room was dirty as was the X-ray room. Most uncomfortable chairs in the waiting room. They’re slippery so if you lean back you will slide out of the chair. This place sucks. Worse experience than when I went for emergency dental work at Woodhull and that’s saying a lot

Been going to this dentist for years and the ONLY reason they get 2 stars and me coming back is because the NURSES are very good and helpful. The doctors not so much. 3 very bad experiences and 1 good one. Do yourself justice and research wherever else your dental insurance is accepted...AND GO THERE! P.S. If you do choose to go there, charge your phone and be prepared to WAIT!. Dosent matter how early you come, you will be there over an hour.

My experiences with Hanson Place Dental have been consistently disappointing, both for myself and my husband. Over the years, I've faced excessive wait times, sometimes up to two hours, which forced me to walk out and reschedule appointments multiple times. The staff has often been nasty, treating me as if I am inconveniencing them despite the long hours I spent waiting in the office. In the past, I have contacted them via email and did not receive timely responses, having to send multiple emails before getting any reply. Recently, I attempted to book an appointment after several years of not visiting. When I called, I made it clear that I am pregnant and wanted to avoid the excessive wait times I had experienced previously. The receptionist, Janaye, was incredibly unprofessional. She actually answered the phone while talking to someone else, put me on hold without greeting me properly, and when she finally returned, she was rude and unhelpful. Janaye also failed to inform me that I might not be seen without clearance from an OBGYN due to my pregnancy, something I mentioned multiple times. She also didn't explain that, given my long absence, I would need a checkup before any cleaning or procedures. When I asked for her last name, she bluntly refused, which is unacceptable. When I asked if I could step out briefly to get something to eat or drink and be called when it was my turn, she responded that they would not call me back. Such behavior is indicative of a lack of training and professionalism. Janaye should not be in a customer-facing role and needs significant retraining or replacement. I then spoke to a supervisor named Melinda, who provided a much clearer explanation and was professional. However, my overall experience with the staff in general has been overwhelmingly negative. They seem unorganized, uneducated, and uninterested in providing proper care or customer service. What makes this even more distressing is that most of the staff and patients are people of color, including Black/Hispanic individuals. As a person of color myself, it's truly sad and disgraceful that our community members are treated so poorly. This place needs serious improvement and should be ashamed of how they treat their patients. It's clear why they have such poor ratings on most internet sites. The quality of service is abysmal, and it seems like the staff is just going through the motions without genuine care or professionalism. I strongly advise against using their services.

If I could give this place ZERO stars I would. Be prepared to wait 5 hours+ for service. When I was finally seen by the dentist she gave me the worse cleaning I've ever had. I can tell she was not being thorough because she kept pushing me to come back every three months for another cleaning (I guess this is their way of making you come back to spend more money). STAY FAR AWAY from this place. The cleanliness of the facility is poor, the equipment is out dated and the staff is overwhelmed and not pleasant. Do yourself a favor and avoid this place.

The WORSE experience of my life, scammed they will to you the insurance doesn’t pay the you need to pay out of packet, is not true call you insurance because give this people your money. The dentist was awful like he hate is job . Got a root canal and was so poorly done the a got an infection for a whole month. DONT GO THERE Please.