Hamner Dental Group and Orthodontics

Welcome to Hamner Dental Group and Orthodontics, located in Norco, California. As part of the Theme Park Directory, we are providing information about this dental and orthodontic practice. It's important to note that patient experiences vary significantly, with both positive and negative feedback, particularly regarding the front desk interactions.

Some patients have reported positive experiences regarding the dental care provided. One patient shared, "I had to have a tooth pulled and Hamner Dental took good care of me. They were always attentive and made sure I had no pain. They also called to check on me after the procedure. The staff is very nice here. I was informed about all of my options and they suggested the best treatment for what I wanted. They have a screen that plays videos and music. I found it helpful and calming." This review highlights the attentive and caring staff, pain-free procedures, and calming environment.

However, other patients have reported negative experiences, particularly concerning the behavior of the receptionist, Stephanie. One patient shared, "Wonderful Dental office, besides the receptionist, Stephanie. I’ve had a few phone interactions with her now that were awkward and unprofessional. She has terrible customer service skills and she gets sarcastic with the customer. Such a bummer to be met with such an immature attitude when I’m calling your office back from a voicemail you left me of a mistake you guys made with the scheduling the day before my kid’s appointments. I don’t mind mistakes. It happens. No one is perfect. But train Stephanie again on phone etiquette getting rid of all attitude. It’s very unprofessional and she wasted my time as I’m trying to care for my children’s dental health." This review highlights concerns about unprofessional behavior, poor customer service, and sarcastic interactions.

The same patient also noted, "I eventually asked to speak with someone else in the office and another lady there immediately helped me figure out the answer to my questions without annoyance in her voice or any issues whatsoever. It was very easy for her." This indicates that other staff members are helpful and professional.

It is crucial to consider these mixed reviews when evaluating Hamner Dental Group and Orthodontics. While some patients have had positive experiences with the dental care provided, the allegations of unprofessional behavior from the receptionist are serious concerns.

Key concerns raised:

• Positive experiences: Attentive and caring staff, pain-free procedures, post-procedure check-ups, informed treatment options, calming environment with videos and music.
• Negative experiences: Unprofessional behavior from receptionist Stephanie, poor customer service, sarcastic interactions, scheduling mistakes.
• Varied experiences: Patient experiences vary significantly, and potential patients should carefully weigh the risks.

Given the mixed reviews and serious allegations, it is strongly recommended that potential patients carefully consider their options and conduct thorough research before making a decision. If you choose to contact Hamner Dental Group and Orthodontics, you can reach them at (951) 898-8673 or +1 951-898-8673, or visit them at 140 Hidden Valley Pkwy Ste K, Norco, CA 92860, USA. It is advisable to discuss any concerns about treatment plans and front desk interactions and seek clarification on any potential issues before proceeding with treatment.