4.0
I have been coming here for years with both my girls, recently my youngest daughter had a root canal and a crown put in, in which I came out of pocket for $600 after what my insurance didn’t cover. Less than a month later the crown came off, impossible to get an appt. I came in and explained the situation , the receptionist explained that although they no longer take that insurance being it was less that 3 months ago as long as it was the same tooth that the procedure was performed on they will cover the fixing being it was done in their practice. Fast forward to the day of the appointment finally, my daughter was completely dismissed and so was her dad as they were told she had to go to the Kissimmee location bcz the tech who performed her procedure is now at that location. While the actual dentist explained during the screening of the appointment that he can perform the procedure but will be charged $450. I went in as I was upset after what was explained to me by the RUDE AND UNPROFESSIONAL RECEPTIONIST, that as long as it was the same tooth etc. she began to bicker with me in the waiting area where I then began to call her out on speaking to me as if I wasn’t competent of understanding the bull she was telling me, I began to ask to speak with the dentist to ask questions as clearly there was a major disconnect of policy, and understanding with staff. Money wasn’t the issue here as I paid out of pocket for the procedure not to mention another $8000 for my other daughters braces out of pocket. Then as I began to call her out on the lies and lack of doing in the office as it’s always an issue to even get an answer on the phone, let alone an appointment and correct information but NEVER an issue with collecting funds. I will take my service and CASH. Else where. The lack of doing is unreal!
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Greenberg Dental & Orthodontics Introduce
Greenberg Dental & Orthodontics is located at 5425 S Semoran Blvd Suite 5A, Orlando, FL 32822, USA. They can be reached by phone at (407) 545-4451 or +1 407-545-4451.
As part of the Theme Park Directory, which aims to provide local users with information on various services, Greenberg Dental & Orthodontics is presented here as a dental and orthodontic option in the Orlando area.
Customer reviews for Greenberg Dental & Orthodontics present mixed experiences, highlighting both positive and negative aspects of the practice.
One reviewer expressed disappointment with the customer service, citing their decision to cancel an appointment because they were not allowed to accompany their underage son during his visit. They emphasized their responsibility for their son's well-being and their unwillingness to leave him alone to make decisions at 11 years old.
Conversely, another reviewer found this Greenberg Dental location to be "a good location." They praised the "very nice" staff, the "clean establishment," and the "informative" technicians who "do a good job of easing any anxiety." However, they recommended visiting on a day off or a day with no plans due to potentially "very long" wait times, which they acknowledged could be "minorly inconveniencing" for those with other appointments.
The reviews indicate a potential inconsistency in the patient experience, particularly concerning customer service and wait times. While some patients have found the staff and environment to be positive, others have reported concerns about policies and scheduling. Potential patients should be aware of these differing perspectives and consider their individual needs and priorities.
It is recommended that potential patients confirm appointment policies, especially regarding accompanying minors, and inquire about average wait times before scheduling appointments. Patients should also clarify any concerns regarding treatment plans and communication protocols.
In summary, Greenberg Dental & Orthodontics offers dental and orthodontic services in Orlando, FL. Reviews present mixed experiences, with some praising the friendly staff and clean environment, and others reporting concerns about customer service and wait times. Potential patients should carefully consider these reviews and clarify any concerns before seeking treatment.
Greenberg Dental & Orthodontics Photos
Greenberg Dental & Orthodontics Location
Greenberg Dental & Orthodontics
5425 S Semoran Blvd Suite 5A, Orlando, FL 32822, USA
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I have been coming here for years with both my girls, recently my youngest daughter had a root canal and a crown put in, in which I came out of pocket for $600 after what my insurance didn’t cover. Less than a month later the crown came off, impossible to get an appt. I came in and explained the situation , the receptionist explained that although they no longer take that insurance being it was less that 3 months ago as long as it was the same tooth that the procedure was performed on they will cover the fixing being it was done in their practice. Fast forward to the day of the appointment finally, my daughter was completely dismissed and so was her dad as they were told she had to go to the Kissimmee location bcz the tech who performed her procedure is now at that location. While the actual dentist explained during the screening of the appointment that he can perform the procedure but will be charged $450. I went in as I was upset after what was explained to me by the RUDE AND UNPROFESSIONAL RECEPTIONIST, that as long as it was the same tooth etc. she began to bicker with me in the waiting area where I then began to call her out on speaking to me as if I wasn’t competent of understanding the bull she was telling me, I began to ask to speak with the dentist to ask questions as clearly there was a major disconnect of policy, and understanding with staff. Money wasn’t the issue here as I paid out of pocket for the procedure not to mention another $8000 for my other daughters braces out of pocket. Then as I began to call her out on the lies and lack of doing in the office as it’s always an issue to even get an answer on the phone, let alone an appointment and correct information but NEVER an issue with collecting funds. I will take my service and CASH. Else where. The lack of doing is unreal!
Nov 26, 2024 · Vanessa MelendezOwn a dental office or found incorrect details?
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