Gold Coast Dental - Corona

Before making the appointment early this morning they asked for my insurance information, I told them I have Medical, they schedule me at their Corona office at 12:00 pm. I drove out here from Anaheim Hills . The front desk asked for my ID and insurance information. She said that they don’t take Medical, I explained to her that the person who scheduled the appointment said they did and made the appointment. This is clearly bad customer service. Making me drive out to a scheduled appointment, in which they called me to schedule and knowing the type of insurance I have. They wasted my Sunday morning ? .

BUYER BEWARE!!! I had a nightmare of an experience with both the Corona & Riverside offices. The manger at the Corona location did not explain options for services that could be rendered in accord with my insurance plan coverages & options that would not put me in the poor house, yet still offer quality work. She pushed the in house credit program extensively hard, over & over again while stating that I needed x-rays that I had already taken by another provider. I even brought them in for viewing on a "drive", but they declined to view them & stated that I would not charged for them but guess what...I was! I needed 2 extractions, due to the negligence of my previous dentist, a medium grade cleaning & a bridge. After the constant pushing, I decided to apply for the credit after she stated that it would be a "soft inquiry". I started with just an extraction & during the course of the treatment the doctor was extremely rough with her techniques & treatment! Her arm rested on my face & I was sprayed with water on my face! I had given them the formula that a previous Endodontist had used that worked quite well for me because I am sensitive to drugs & anesthetics. I asked them to respect my concerns & use the same formula, but they did not & I noticed & brought my concerns to their attention that my eye & mouth had became droopy sometime during the procedure & stayed that way for several hours also my jaw was in major pain for two weeks! The reply was "oh that will go away, nothing to worry about"...really!! I was devastated & afraid as this side effect hah never occurred before! Also, the temporary crown that was put in fell out before I could get to my car in the parking lot to leave, I had to go back in to get it reinserted. To top it off, I requested prior to services, copies of all documents so that I could review them. I was told that they were not physically avalible & that they would be ordered for me as well as the finance papers...what! I was not given the opportunity to read or approve anything, nor had I agreed to the financing yet, but come to fine out the office manager took it upon herself to digitally sign me name & preselect the terms which came with an additional wopping $2000.00 in additional interest fees for a bill in excess of $7000.00 & my treatment was just getting started! I didn't find this out until I spoke to the credit company who had to send me the paperwork. I was furious! I spoke to the manager about it & she did nothing, was very rude & unprofessional. Obviously I was not her first victim. I decided to go to another office within the group & my son & I went to Riverside. Not only did the Corona office manager create a nightmare of a situation for me, she boldly went on to request full payment of the total credit from the finance company, as if the work I was contemplating had been completed in full! When I went over to the Riverside office they claimed they had no idea of what the Corona manager had done. Long story short, there have been ongoing issues with the temporary crown not even staying put for a day or two, not sure what products they are using, even the Riverside doctor stated that the temporary that Corona office made was "poor quality". At 1st I hoped that Riverside would be better, but unfortunately it isn't; there temporary crowns are just as bad I have them in a case, like souvenirs! The dental tech was great. She was very through, listen & understood my concerns & was accommodating & supportive. So thank you, you know who you are. My son was also seen by Riverside for the cleaning the manager tried to push the credit on him as well & say his service was going to be $2500.00 for a medium cleaning. We disputed the amount & because he wasn't paying the way they needed the price was adjusted & the same service went down to $500.00...hum! Also we have dental insurance so they were using all angles. These issues are still a work in progress. I have yet to receive a call from upper management & I sent emails to the CEO & two other persons with the company.

I had the worst experience. They were helpful and nice until I signed the contract to get braces and then I got scammed because suddenly the ortho was hardly there when I had an appointment. Don’t waste your money or time. Very frustrated and unhappy with my teeth that were damaged by this Orthodontist.

Had an amazing experience when I went t in for a cleaning. The team was very friendly and helpful. Will recommend to friends and family

my favorite dentist i been to, super nice staff and very clean office! i was always afraid of the dentist but these people really helped changed that! if you’re looking for a new dentist this is the place!