Glendora Smiles Dentistry and Orthodontics

I’m so grateful to have come to this location for another opinion. From beginning to end the Dr really took care of me. Explained what I needed done, my different options & gave his advice on what would be best for my situation. Another location tried putting me into braces right away but here they explained multiple things I needed to take care of in order to be cleared for braces & even told me about a cracked tooth the other location failed to mentioned to me. I’ve never felt so heard and seen by a dentist before. & the thing I loved most was that I felt completely comfortable, I wasn’t pressured into doing anything at that moment, I was given various options to handle my situation & they even explained we could start the main treatment and then go into braces within time. Thank you so much to the staff here that helped with everything. Lauren was so helpful also in breaking down prices for me & she even reassured me that they’ll do their best to make sure we resolve my issue. Overall such an amazing experience! Thank you guys so much for everything! I can’t wait to continue treatment with you.

Glendora smiles has the worst customer service. Take your business elsewhere. I called to speak to billing and the first thing the girl that answered said was that there is NO billing department and that she could help me. I told her that we got our daughters braces there and when we first started paying we didn't have insurance and signed a contract to pay three thousand some odd dollars. Later, we found out my husband's insurance covered a portion of the braces. By that time it's very likely they covered more than we still owed bringing our balance to zero or somewhere close. I also told her we had received a letter from the insurance company letting us know that they (Glendora smiles) was billing the insurance company 8k and that we still had a patient portion. My question is why?!?! Why are they billing the insurance company more than the contract that we signed?!?! Just because they found out we now have insurance? We also still got a bill auto deducted from our account this month. It seems to us that they want to collect more than the entire amount we had originally agreed to pay, from both ourselves and the insurance company. That seems illegal. After putting me on hold, the receptionist, who told me they had no billing department and offered to help me and told me she was going to see what she could dig up, suddenly had no information to offer regarding what she found out. Told me she was going to have her manager call me and hung up on me. This all happened less than 10 minutes ago. My call is date/stamped. If you want to go somewhere with honest billing practices, start elsewhere. We are going to seek legal advice regarding insurance fraud. If they are doing this to us they must be doing it to all their other clients.

We’ve been coming here for many years and have always had amazing care. Ive had two emergencies and they efficiently got me in to be seen and treated (ended up with root canal/crowns in both cases.) I actually left a family dental office that my parents and family had gone to for decades. I was hesitant at first, but have no regrets.

I had a wonderful experience June 25th, 2024. Alex at the front desk was very professional and helpful. Dr. Frankie Ngo is amazing so caring and spends his time explaining the treatment thoroughly. I feel he's the best dentist in the field of General Dentistry. Joann, that day was his assistant. She is an asset to the practice. So considerate and explained everything prior to the procedure.....Great Dr. & Staff !!

Went to Glendora smiles. Everyone was nice especially Dr. Park and Sylvia. They both answered all my questions and made me feel comfortable. I would highly recommend Glendora Smile.

Today was my first visit at Glendora Smiles and the entire team was amazing! Highly recommend Dr. David Park - he is very friendly, professional and informative. What makes him stand out from any other dentist I’ve ever had was that he actually took the time and effort to explain what he was observing and ways I can improve/prevent an issue. Lisa Fisher was my hygienist and she is great as well! She acknowledged where I had some teeth sensitivities and catered towards that. She actually made teeth cleaning enjoyable! The front desk was extremely helpful and efficient. They processed payments and scheduled future appointments so quickly. They also noticed my birthday was the next day so they gave me a cupcake. That was so thoughtful of them! The communication leading up to my first visit was fantastic. I received multiple reminders via text and email which was greatly appreciated. Highly recommend this practice to anyone in the area!