Gerics Elisabeth M DDS

I’ve had a great experience with the dentist and dental assistants at the dental office of Dr Gerics. They are incredibly knowledgeable, attentive, and always make me feel comfortable during my visits. Their professionalism and expertise truly stand out, and I couldn’t ask for better care when it comes to my dental health. However, my experience with the front desk receptionist has been disappointing. The receptionist lacks basic customer service skills and can be unresponsive and rude. Clear, respectful communication is essential, and I’ve found that the front desk doesn’t meet that standard. It’s a shame because the dental team is excellent, but the receptionist’s attitude affects the overall experience. I hope management can address this, as it would make a huge difference in the quality of service from start to finish.

Y'all, when I say this is the first time I've left a dentist's office smiling, I MEAN IT!!! I have had back-to-back bad dentists and had all but given up. I have chronic illnesses and needed extensive dental work. Dr. Gerics and her team got me all squared away, worked with my insurance, got me in immediately when I said I was still in pain and fixed it, and even fixed my biggest insecurity of my smile without me even mentioning it. Something that other dentists said they couldn't do!!! They told me on day one that they're "allergic to pain" and not to hesitate to let me know if I feel anything. When I was in pain, they immediately stopped and fixed the situation. I've never been so happy at a dentist before. Please please please, RUN, don't walk, to make an appointment with the lovely Dr. Gerics. I'd give a million stars if I could.

I want to recommend to anyone looking for a kind, caring, exceptional and experienced dental practice to use Dr Gerics and staff! Every visit I am greeted by the smiling face of Susan - she has been very accommodating with finding appointments for me that work with my and my family’s busy schedules. It is always a pleasure to work with everyone in this practice - and a treat to chat with Dr Gerics at the end of my cleanings.

My family and I have been going to Dr. Gerics for over 25 years now and I regularly refer her to friends and family. Her entire team is fantastic. The experience is always professional and caring (whether it's a routine visit or a procedure). Her staff have been there for as long as I have been going which says a lot (they are all like family). This is important to me both from a medical care perspective, but also around the operational matters (scheduling, dealing with insurance, etc.). Highly recommend.

TEAM GERICS ALL THE WAY! From the front of the house to the back, my family loves them ALL! I’ve been seeing Dr. Gerics for almost a decade. Her upbeat, easy going, fun personality combined with her outstanding knowledge of dentistry makes every visit enjoyable...and who says that about seeing the dentist?! In fact I started taking my children to see her when they were 2 1/2 years old, so along with my children and husband, we can all say we LOVE Dr. G and her entire TEAM!!

Dr Gerics & her team are absolutely THEE best! Been with the practice >15 years & always receive high quality, professional service. And, they make us feel like family.

Absolutely love the dentist and clinical staff but I am transferring to another practice solely because of the front desk. Susan is unprofessional in her comments about the rest of the staff and unwilling to work on accounts despite her own inability to give appropriate estimates. I paid what I thought was my full balance every time I left the office (sometimes over $3,000 and sometimes as little as $750) without question. But she has the nerve to tell me she “does not have time to call insurance companies” to make sure the estimates are accurate. She was off by $1900 and threatens collections unless paid. Bad business and it’s really too bad as the dentist is wonderful but was unwilling to speak to me about this.

Have been a patient at Dr Gerics for decades. Her & her staff are like family to us. Would recommend to anyone.