Gentle Dental Surprise

Gentle Dental Surprise is a dental practice located at 15601 W Bell Rd Unit 202, Surprise, AZ 85379, USA. They can be reached by phone at (480) 564-4986 or +1 480-564-4986.

Based on customer reviews, Gentle Dental Surprise has received significantly mixed feedback. While the dentist and hygienist are praised for their expertise and patient care, the front office staff has received overwhelmingly negative reviews.

Patients have described the dentist and hygienist as "AMAZING," indicating a high level of satisfaction with their clinical skills and patient interaction. The dentist is also described as being "pretty nice and good at explaining the care plan," although some patients felt there was a slight tendency to oversell certain products, such as electric toothbrushes.

However, the front office staff has been a major source of concern for patients. Complaints include rudeness, inability to bill insurance correctly, discussions of medical treatment plans in the lobby with other patients present, understaffing, and failure to adhere to scheduled appointment times. Patients have also reported a lack of concern from the front office staff when expressing dissatisfaction, with one patient stating they received a dismissive response when they said they would not return.

The younger receptionist in particular has received extremely negative feedback. Patients have expressed strong dissatisfaction with their interactions with this staff member, claiming they were the reason they would not return to the practice.

The practice is noted for having a discrepancy between the quality of dental care provided by the dentist and hygienist, and the quality of customer service provided by the front office staff. The front office staff is described as the first impression a client has and that it can make or break the relationship.

Key points highlighted by patients include:

• Positive experiences with the dentist and hygienist's expertise and patient care.
• Overwhelmingly negative experiences with the front office staff's rudeness and incompetence.
• Concerns about insurance billing and patient confidentiality.
• Issues with understaffing and appointment scheduling.
• Strong dissatisfaction with the younger receptionist.

Potential patients should carefully consider the significant concerns raised about the front office staff before choosing Gentle Dental Surprise. While the dental care itself may be satisfactory, the negative experiences with the front office could significantly impact the overall patient experience.