Gentle Dental Puyallup

I took both my daughters (6 & 2) here. My six year old had numerous issues that needed fixing. They only had a pediatric dentist in on one weekend day per month and so it took 6 months for her issues to get sorted out. The gas mask they had wasn't small enough to fit her face and so it was never effective on her. Two weeks after one of her fillings, it came out. We went in and the regular dentist fixed it but only after making her have another round of X-rays just "in case" her adult tooth would come in soon so they wouldn't have to repair it. Why would they have filled it 2 weeks prior if that was the case and yet they're considering not filling it back in now it's on them?! The dentist said that the pediatric dentist used a softer filling that was cheaper in all her fillings (Never asked my preference!). We went in in June to have several fillings fixed that had fallen out after that first one and their pediatric dentist was no longer there and they refused to fix their mistakes and gave us a referral to go elsewhere. Since then she has lost a total of 4 of the filings they did for her, including the one that they already fixed once. My two year old has a cavity they treated with a fluoride stain at her first appointment. Her next appointment they did a fluoride wipe on it that made her throw up. At her last appointment they said her tooth was fine and strong enough until her next appointment and then her tooth broke in half 2 weeks later. Would highly recommend not taking your children here. On top of all of the above issues I found them to have terrible interactions with children, many rude comments made to me as their parents and obviously poor work.

At first this place seemed great. But that took a turn when what I went into the office did not come back as promised. I was promised a refund from Hope- it was what she offered me, she said "I will get you a full refund." She has never called me back and intentionally ignoring me. She is so nice to your face and during the process, but it is completely unprofessional to just not answer me. I made myself so clear on the type of retainer I wanted and needed. I have called, emailed, reached out and I have been ignored. I paid them over $350 and still have nothing to show for it but wasted time and lies. There are so many other great dentist. Stay away from this place of business. They asked if I would like to speak to the manager, so I called again for the 6th time, left a message, and guess what... again no call back.

The place was clean and the service was very quick once your appointment starts. The dentist himself had that typical "god" complex and talked down to you like you're a peasant, not just once but at every appointment I've had. The dental assistants were all very kind.

After having several unpleasant experiences at other dentist offices, I'm very happy to recommend Gentle Dental of Puyallup. Dr. Lawhorne and the whole staff are all wonderful to work with and address my concerns. Highly recommended!

Everyone was nice and professional. Dentist was a busy man. Going from one room to another. But need a bit more professionalism and positive attitude from the front desk person. She seemed a bit rude. That's the reason for me rating it 4 stars.