Gentle Dental Lakewood

I have waited for this day to write this review to explain my multiple bad experiences with this place. As a state educator, this was the only place I could go under my SEBB. I drove 18 miles here each way because it was what was offered at the time. My first visit, the hygienist was rude and told me "its supposed to hurt". Clearly no one read the long profile I was made to fill out where I discussed my dental anxiety. Today was the final straw when called at 937 for a 10 AM appointment to tell me that I can't be seen today after I took the day off work and almost arrived from my lengthy drive. My crown I got here, hurt months and they didn't offer to help replace my retainers. They just want your money. Your a number. Save yourself and go elsewhere. Happily I changed my insurance so I will be!

They are always great at setting appointments up that fit my schedule. I had a broken tooth while traveling and I was able to get in as soon as I got home. The staff is pleasant and professional every visit. I highly recommend Lakewood Town Center Gentle Dental. Even when I moved out of Lakewood, I still came back to this location.

Nice staff and good communication. I was nervous getting my crown treatment, but the dentist and dental assistant was great. It was done with care and painless so I was pleased. I would highly recommend this place if you are looking for a dental provider.

I was very disappointed with their billing. Was supposed to have a refund of $300 after my Sons dental Surgery and they have been moving me in circles. The Lady lied about getting it back in a week. It has been a month and am still pursuing it. Doctors are good. Be very cautious about your money. So dishonest.

I had visited a different gentle dental location a few years ago before moving closer to Lakewood, my experiences in the past were ok, but I've had a lot of issues with this location. I have been trying to get a hold of ANYONE about billing issues. I have called their office multiple times, left messages, emailed and even called and emailed their cooperate office but have not heard back from them. Despite this they continue to send me a bill that my insurance said should not have come back to me, and even my online account with gentle dental shows I have a 0 balance and don't owe anything. The billing issues have really frustrated me, especially because while I was there for my visit, I was treated very unprofessionally by the dentist assistant, they kept laying their tools on my chest while working, grabbed me by my front teeth to keep my mouth open, and the fillings done during the visit had to be redone with a different practice. Overall I cannot recommend this location and have told people I know to avoid it.