Gentle Dental
Dental ClinicArizonaMaricopa CountyMesaSignal Butte Shopping CenterSouth Signal Butte Road
1113 S Signal Butte Rd #101, Mesa, AZ 85208, USA
4.0
The staff was friendly, personable, and professional. They made me feel welcome and seen as a valued patient. They were a little behind on appointment times, but that is perhaps, to be expected with afternoon times. The exam procedures and costs were adequately explained to me. They accept my insurance! Woohoo!
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Overview
Hours
Gentle Dental Introduce
Gentle Dental is a dental practice located at 1113 S Signal Butte Rd #101, Mesa, AZ 85208, USA. They can be reached by phone at (480) 564-4972 or +1 480-564-4972.
Based on customer reviews, Gentle Dental has received mixed feedback, with some patients reporting positive experiences and others expressing significant concerns regarding insurance and billing practices.
Positive reviews highlight the friendly and courteous nature of the staff, including Dr. Garg. Patients appreciate the down-to-earth approach and the sense of commitment to providing personalized dental care plans. New patients have reported being impressed with the service they received during their first visit, noting that the staff was respectful and informative, and that they experienced minimal wait times.
However, negative reviews raise serious concerns about the practice's handling of insurance and billing. One patient reported a significant discrepancy in treatment based on insurance coverage. They also experienced issues with surprise billing, incomplete exams, and a lack of follow-through on promised services. This patient felt dismissed and disrespected by the staff, particularly when discussing billing issues.
Key points highlighted by patients include:
- Friendly and courteous staff, including Dr. Garg.
- Positive experiences with personalized dental care plans.
- Concerns about discrepancies in treatment based on insurance coverage.
- Reports of surprise billing and incomplete exams.
- Frustration with the handling of insurance claims.
- Negative experiences with dismissive and rude staff when discussing billing.
Potential patients should be aware of the mixed reviews and consider both the positive and negative feedback when making a decision. It is highly recommended to clarify all insurance and billing details before receiving treatment. If you have any concerns about insurance coverage or billing, it is suggested to get all agreements in writing and to seek clarification from your insurance provider directly.
Gentle Dental Photos
Gentle Dental Location
Gentle Dental
1113 S Signal Butte Rd #101, Mesa, AZ 85208, USA
Get directionsReviews
The staff was friendly, personable, and professional. They made me feel welcome and seen as a valued patient. They were a little behind on appointment times, but that is perhaps, to be expected with afternoon times. The exam procedures and costs were adequately explained to me. They accept my insurance! Woohoo!
Dec 03, 2024 · Patt KammEveryone was professional and very friendly. From front desk staff, to Victoria, Sarah and Dr Garg! I have always been apprehensive about going to the dentist due to scary and painful experiences from childhood. I was instantly put at ease by the Front Desk Staff. Victoria was gental and kind, Sarah was gentle as well and knowledgeable. Dr Garg took the time to educate me and worked hard to expedite a same day rush repair with extreme ease. Now I'm looking forward to future visits. I STRONGLY RECOMMEND MESA GENTLE DENTAL.
Dec 03, 2024 · Pam HamannOwn a dental office or found incorrect details?
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