4.0
DO NOT USE YOUR FLEX BENEFITS CARD AT THIS DENTAL OFFICE!!!!! If you go to this dental office DO NOT use your flex card to pay for services. They have overestimated my copay twice now and it’s nearly impossible to get a refund. The first time it took me calling multiple times over 2 months to get the money back on my flex card. I am still working on trying to get my money back from the most recent time. They were paid by my insurance the beginning of March and I am still fighting to get them to refund the amount that they overcharged me. My flex account is about to be suspended because I cannot provide documentation as to why what I paid does not match my EOB. I have called 5 times to address this with Melanie. My first call I was told I had a credit and I explained that the credit needed to be refunded back to my flex card. Each time I’ve spoken to Melanie she tells me that she’s going to refund my flex card that day……….and it NEVER happens. I think Melanie says whatever she has to so she can get off the phone. She has never called me back in follow up like she says she will. My ability to use my flex money is about to be suspended because Gateway Dental refuses to correct this. There’s no way that this office would give anyone over 3 months to pay their bill……..yet they are fine keeping my flex money. I guess they think they should be paid more than they should be for services. Too bad this will be at my cost as I’ll have money in my flex account that I’m unable to access for reasons that are out of my control. I have had my dermatologist refund money to my flex card without any issues at all. Obviously it’s just the poor way that this clinic operates!
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Overview
Hours
Gateway Dental Suites Introduce
Welcome to Gateway Dental Suites, located at 11300 Lindbergh Blvd #101, Fort Myers, FL 33913. As part of our Theme Park Directory, we are introducing this dental practice to our local users. Gateway Dental Suites, featuring Dr. Shoemaker, offers professional dental care, but has received mixed reviews regarding financial practices.
One patient expressed high satisfaction with Dr. Shoemaker's work, stating they were "very lucky" to have him perform a recent procedure. They described him as a "true professional" who made them feel very comfortable and delivered outstanding results. They highly recommended Dr. Shoemaker and his staff for quality dental care.
However, another patient, who has been visiting the practice for years and acknowledged the staff as "good," raised concerns about financial practices. They cautioned against placing large deposits, as they experienced significant difficulty in receiving a reimbursement. They had to call almost weekly for three months to get their money back, which was paid out of pocket and not an insurance issue. They felt that for a business, reimbursing a customer should not be that difficult, especially considering they had no issue taking the payment. Despite this issue, they stated that otherwise, the practice is good.
These reviews highlight a contrast between the positive experiences with Dr. Shoemaker's professional care and the negative experiences with financial management.
Here’s a summary of the patient feedback:
- Professional Dental Care: Dr. Shoemaker is praised for his expertise and patient comfort.
- Quality Results: Patients are satisfied with the outcomes of their procedures.
- Financial Reimbursement Issues: Difficulties reported in receiving timely reimbursements for out-of-pocket payments.
- Mixed Patient Experiences: Positive clinical experiences contrasted with negative financial ones.
- Long-Term Patient Relationships: Some patients have been visiting for years, indicating overall satisfaction despite financial concerns.
If you are considering Gateway Dental Suites, it is advisable to weigh these mixed reviews. While Dr. Shoemaker's clinical skills are highly regarded, potential patients should be cautious with large out-of-pocket payments and ensure clear communication regarding financial matters. Contacting the office to discuss any concerns before scheduling an appointment may be beneficial.
Gateway Dental Suites Photos
Gateway Dental Suites Location
Gateway Dental Suites
11300 Lindbergh Blvd #101, Fort Myers, FL 33913, USA
Get directionsReviews
DO NOT USE YOUR FLEX BENEFITS CARD AT THIS DENTAL OFFICE!!!!! If you go to this dental office DO NOT use your flex card to pay for services. They have overestimated my copay twice now and it’s nearly impossible to get a refund. The first time it took me calling multiple times over 2 months to get the money back on my flex card. I am still working on trying to get my money back from the most recent time. They were paid by my insurance the beginning of March and I am still fighting to get them to refund the amount that they overcharged me. My flex account is about to be suspended because I cannot provide documentation as to why what I paid does not match my EOB. I have called 5 times to address this with Melanie. My first call I was told I had a credit and I explained that the credit needed to be refunded back to my flex card. Each time I’ve spoken to Melanie she tells me that she’s going to refund my flex card that day……….and it NEVER happens. I think Melanie says whatever she has to so she can get off the phone. She has never called me back in follow up like she says she will. My ability to use my flex money is about to be suspended because Gateway Dental refuses to correct this. There’s no way that this office would give anyone over 3 months to pay their bill……..yet they are fine keeping my flex money. I guess they think they should be paid more than they should be for services. Too bad this will be at my cost as I’ll have money in my flex account that I’m unable to access for reasons that are out of my control. I have had my dermatologist refund money to my flex card without any issues at all. Obviously it’s just the poor way that this clinic operates!
Jun 20, 2024 · Jennifer CorbettOwn a dental office or found incorrect details?
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